NSTXL (National Security Technology Accelerator)

Manager, Member Experience

NSTXL (National Security Technology Accelerator)

full-time

Posted on:

Location Type: Remote

Location: Alabama • California • United States

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Tech Stack

WordPress

About the role

  • Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base.
  • Establish a structured, repeatable member journey with defined touchpoints and expectations
  • Identify and address gaps in the member experience to improve engagement and retention.
  • Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events.
  • Collaborate with events team to host quarterly in-person member engagement and networking events.
  • Ensure events align with overall membership strategy and deliver measurable value to members.
  • Develop and implement membership growth campaigns.
  • Strategically expand the membership network, analyzing market trends and competition to identify targets and opportunities.
  • Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration.
  • Define target segments and outreach strategies to drive intentional membership growth.
  • Manage and optimize the membership portal and networking platforms to increase engagement and improve the user experience.
  • Work with the website development team to improve the membership experience.
  • Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems.
  • Ensure data accuracy and integrity to support reporting, communication, and decision-making.
  • Drive process improvements across systems and workflows to improve efficiency and usability.
  • Report on member success initiatives and improvement plans/roadmaps.
  • Continuously collect member feedback via surveys and other interactions.
  • Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education.
  • Translate data and feedback into actionable insights and measurable improvements.
  • Establish consistent reporting to track engagement, retention, and growth trends.
  • Manage and mentor the Membership Coordinator.
  • Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure all membership requirements are met.
  • Drive accountability and alignment across teams supporting the membership experience.
  • Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services.
  • Manage membership projects and deadlines using tools such as content calendars and project management software.
  • Identify and implement new programs, benefits, or engagement channels to strengthen member participation.

Requirements

  • Bachelor’s degree in Marketing, Business, or a related field.
  • Minimum five (5) years of marketing or related experience.
  • Minimum two (2) years managing a membership community.
  • Minimum two (2) years of experience managing a team.
  • Minimum two (2) years experience owning or supporting a full customer or membership lifecycle.
  • Demonstrated experience working with marketing automation, CRM, and CMS platforms such as HubSpot or WordPress.
  • Nice to Have: Experience with Canva or similar design tools; Adobe.
  • Creativity and a passion to grow and nurture a membership community.
  • Ability to build and implement a comprehensive membership strategy and member success roadmap.
  • Comfortable speaking publicly, traveling, and attending events, and networking with industry and government representatives.
  • Deep understanding of customer journeys and lifecycles with experience creating acquisition, retention, and engagement strategies.
  • Advanced reporting skills with the ability to collect data and translate it into meaningful insights.
  • Strong planning, organizational, and problem-solving skills.
  • Team-oriented with a focus on creating exceptional experiences.
  • Strong ability to connect data, strategy, and execution to drive measurable outcomes.
Benefits
  • Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage
  • Vision Insurance: Fully covered
  • Retirement Plans: 401(k) with employer match up to 4%
  • Paid Time Off: Paid sick and safe leave, federal holidays, floating holiday + your birthday, and generous vacation
  • Other: Basic Life & AD&D policy company paid
  • Voluntary Life
  • Flexible & remote work structure
  • Wellness reimbursement plan & mental health support
  • Community sponsorships
  • Donation matching
  • Professional development allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketing automationCRMCMSdata analysisreportingmembership strategycustomer lifecycle managementmember engagement strategiesproject managementmembership growth campaigns
Soft Skills
creativitypublic speakingteam managementorganizational skillsproblem-solvingcollaborationstrategic thinkingcommunicationmember nurturingdata-driven decision making