NSO Marketing

Administrative Assistant

• Support the company’s administrative and operational routines;
• Organize information, documents, spreadsheets, and internal controls;
• Contact clients, students, or participants in the database;
• Send materials, links, instructions, and announcements when necessary;
• Monitor internal requests and ensure nothing gets lost;
• Support the team in organizing schedules, meetings, events, and deliverables;
• Assist in organizing promotional items, kits, physical materials, and shipments to clients, students, or participants;
• Help verify data, access, attendance, forms, and records;
• Update spreadsheets, systems, and management tools;
• Provide support for everyday administrative tasks;
• Facilitate communication between the internal team and the company’s audience.

Customer Success Manager

• Manage a portfolio of clients;
• Conduct onboarding and follow-up meetings;
• Prepare meeting minutes and record information in the CRM;
• Monitor success and satisfaction metrics;
• Identify churn risks and implement retention strategies;
• Act as a bridge between the client and internal teams (Traffic, Copy and Design);
• Ensure compliance with internal processes and deadlines;
• Develop a consultative relationship with clients.

Customer Success Analyst – Customer Support

Performance Marketing

• Plan, create, and manage campaigns on Meta Ads (Facebook and Instagram) and Google Ads
• Monitor campaign performance daily
• Perform optimizations aimed at improving performance and reducing costs
• Analyze metrics and prepare performance reports
• Identify opportunities for improvement and propose new strategies
• Collaborate with Customer Success, Design, and Copy teams on campaign development
• Ensure campaigns are aligned with each client's objectives.

Administrative Assistant

Customer Success Analyst – Customer Support

Paid Traffic Manager, Google Ads, Meta Ads