Customer Success Analyst – Customer Support

NSO Marketing

Customer Success Analyst managing client relationships at NSO Marketing, ensuring excellent client satisfaction and retention. Facilitating onboarding and internal coordination between teams.

Posted 7/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of clients;
Conduct onboarding and follow-up meetings;
Prepare meeting minutes and record information in the CRM;
Monitor success and satisfaction metrics;
Identify churn risks and implement retention strategies;
Act as a bridge between the client and internal teams (Traffic, Copy and Design);
Ensure compliance with internal processes and deadlines;
Develop a consultative relationship with clients.

Requirements

What you’ll need

Excellent verbal and written communication;
Strong organizational skills and ability to manage priorities;
Problem-solving aptitude;
Consultative mindset with customer focus;
Experience in Customer Success, Customer Service, or Client Relationship roles;
Familiarity with CRM systems.

Benefits

Comp & perks

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Soft Skills

Problem-Solving AptitudeConsultative MindsetCustomer Focus