NQX

Bilingual Business Market Customer Service

NQX

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$20 per hour

About the role

  • Answer calls or emails from customers regarding their billing requests and mobility services
  • Provide the customer with all the necessary information to ensure they're satisfied
  • At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

Requirements

  • You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada
  • Answering customers in English will be required between 50 and 70% of the time
  • Previous telecom experience is an asset
  • Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time
  • Reside near the Moncton NQX centre to be able to travel to the training center if necessary
  • Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space
  • Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies
  • Must be friendly, customer-oriented with a great focus on meeting quality standards
  • Excellent communication skills - You know how to express yourself clearly and concisely
  • Excellent analytical skills - You know how to handle complex customer accounts confidently!
  • Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word)
Benefits
  • Competitive base salary of $20.25/hr (including base wage and hourly premiums)
  • Monthly performance-based incentive
  • Fully paid training and coaching program
  • Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services
  • Weekdays only work schedule
  • Work from the comfort of your home, equipment provided!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer-orientedexcellent communication skillsanalytical skillscourtesyefficiency