Customer Experience Backoffice Representative, Bilingual

NQX

full-time

Posted on: 1/13/2026

Location Type: Remote

Location: Canada

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💰 CA$20 per hour

About the role

Manage provisioning requests for Business Line voice and internet products, ensuring their delivery on time.
Coordinate and issue different types of orders for Mid and Large Business Markets.
Responsible for the quality and precision of all types of orders.
Treat unusual and complex situations.

You are bilingual: you must speak English and French.
Available to work up to 40 hours a week – Monday to Friday, 8 AM to 6 PM (EST).
Candidates must reside within 100 km of the NQX Laval center to be able to travel there, if necessary;
For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
Ability to work in a computerized environment and perform various tasks simultaneously;
Excellent attention to details, analytical capabilities and most importantly a sincere desire to help others.
Customer service et problem solving are your strengths!
High level of competency in staying organized and managing priorities;
Excellent written communication skills;
Fast to adapt and capable of working under pressure;
Intermediate level of Microsoft Office suite (Excel, Word, Outlook);
Knowledge of Bell Business Market products and processes is an asset.

Benefits

Great daytime, weekday working hours.
Fully paid training and coaching program.
Full benefits package after six months, including: comprehensive insurance (medical, dental and life);
Enhanced RRSP participation;
Preferential pricing on insurance;
Discounts on telecommunications products and services.
Work from the comfort of your own home (equipment provided).

Tip: use these terms in your resume and cover letter to boost ATS matches.

order managementprovisioninganalytical capabilitiescustomer serviceproblem solvingattention to detailorganizational skillsmultitasking

bilingualwritten communicationadaptabilityability to work under pressure