Noxtec

Customer Success Manager

• Conduct trainings;
• Monitor project stages and client indicators;
• Provide support throughout the customer journey and reduce response times;
• Perform continuous follow-up with clients to understand project progress and results;
• Screen and handle requests, proposing the best solutions for clients;
• Support the creation of strategies for better use of the solutions;
• Analyze client performance and propose improvements;
• Facilitate communication between clients and the organization;
• Conduct satisfaction surveys;
• Create Help Center materials.