Nox Medical

Support Engineer

• Provide technical support via phone and email to Nox Medical customers using our diagnostic hardware and software
• Communicate clearly and effectively with customers to resolve technical issues and provide guidance
• Investigate and document product performance, technical issues, and failure information
• Manage and document customer complaints, ensuring proper follow-up and resolution
• Collaborate with the Product and Development teams to escalate and resolve complex (3rd-level) support cases
• Contribute to the creation of user instructions, knowledge base articles, and other supporting material for Nox products
• Apply strong technical troubleshooting skills to diagnose and resolve hardware and software issues efficiently and independently

Technical Support Specialist