Nox Medical

Implementation Specialist

• Lead end-to-end implementation projects for new Nox Connect customers
• Take ownership of client relationships immediately following contract signature
• Define project scope, timelines, and success criteria in collaboration with stakeholders
• Develop and manage detailed implementation plans and project timelines
• Coordinate cross-functional resources (Sales, Product, Engineering, Support)
• Track progress, manage risks, and ensure on-time, high-quality delivery
• Act as the primary point of contact for health systems and sleep lab stakeholders
• Conduct kickoff meetings, regular status updates, and executive check-ins
• Build strong relationships with clinical, operational, and IT teams
• Guide clients through system configuration, integrations, and workflow setup
• Support onboarding of users, including clinicians and administrative staff
• Deliver training sessions and ensure readiness for go-live
• Lead go-live planning and execution
• Monitor early usage and proactively address issues or gaps
• Ensure a smooth transition to Customer Success or Account Management
• Identify opportunities to improve implementation processes, tools, and documentation
• Contribute to scalable playbooks as Nox Connect grows