Sleep Diagnostics Technical Support Specialist

Nox Medical

Technical Support Specialist providing guidance and support for Nox Medical hardware and software solutions. Collaborating with healthcare providers to ensure exceptional customer experience remotely.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and service to healthcare providers, with a strong focus on problem-solving and collaboration across teams. Proficient in using Nox Medical products and software, with a commitment to continuous learning in the medical device industry.

Highest-signal resume keywords

5+ Years Experience In Sleep DiagnosticsTechnical Support ExperienceRPSGT CredentialNoxturnal Software ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem AnalysisData CollectionCorrective Action PlanningProduct Testing

Soft Skills

PatienceCompassionCreative ThinkingAdaptability

Tools & Technologies

Nox Medical HardwareNox Medical SoftwareNoxturnal Software

Certifications & Qualifications

RPSGT Credential

Industry Keywords

Sleep DiagnosticMedical DeviceRegulated IndustriesHealthcare Providers

About the role

Key responsibilities & impact

Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
Have patience and compassion for working with healthcare providers who need assistance
Investigate and document product performance and failure information
Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
Test new versions of hardware and software
Be willing to be a super user of all Nox Medical products
Perform complaints documentation and handling

Requirements

What you’ll need

Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
Excellent oral and written communication skills in English.
A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
Strong technical background.
Have a high aptitude for learning new technology and clinical related science
Be comfortable and accepting of an ever changing technology landscape
Experience with customer service and technical support is a benefit
RPSGT credential is a benefit
Experience using Noxturnal software is a benefit
French Intermediate language proficiency is a benefit

Benefits

Comp & perks

Remote work
Flexible hours