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Technical Support Specialist
Nox MedicalTechnical Support Specialist providing global technical assistance to healthcare providers using Nox Medical hardware and software. Supporting users by phone and email for exceptional customer experience.
About the role
Key responsibilities & impact- Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
- Investigate and document product performance and failure information
- Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and R&D to help troubleshoot product issues
Requirements
What you’ll need- Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
- Excellent oral and written communication skills in English.
- Strong technical background.
- Experience with customer service and technical support is a benefit
- RPSGT credential is a benefit
- Experience using Noxturnal software is a benefit
- French Intermediate language proficiency is a benefit
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportProduct Performance InvestigationTroubleshootingCustomer ServiceDocumentation
Soft Skills
CollaborationOral CommunicationWritten Communication
Certifications
RPSGT Credential