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Technical Support Specialist
Nox MedicalTechnical Support Specialist providing global technical assistance to healthcare providers using Nox Medical hardware and software. Supporting users by phone and email for exceptional customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and service to healthcare providers, with a strong focus on troubleshooting and product performance in the Sleep Diagnostic and medical device industries. Proficient in using Noxturnal software and possesses excellent communication skills in English, with additional language capabilities in French.
Highest-signal resume keywords
5+ Years Experience In Sleep DiagnosticTechnical Support ExperienceNoxturnal Software ProficiencyRPSGT CredentialExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Technical SupportProduct Performance InvestigationTroubleshootingCustomer ServiceDocumentation
Soft Skills
CollaborationOral CommunicationWritten Communication
Tools & Technologies
Noxturnal Software
Certifications & Qualifications
RPSGT Credential
Industry Keywords
Medical DeviceRegulated IndustriesHealthcare ProvidersSleep Diagnostic
About the role
Key responsibilities & impact- Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
- Investigate and document product performance and failure information
- Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and R&D to help troubleshoot product issues
Requirements
What you’ll need- Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
- Excellent oral and written communication skills in English.
- Strong technical background.
- Experience with customer service and technical support is a benefit
- RPSGT credential is a benefit
- Experience using Noxturnal software is a benefit
- French Intermediate language proficiency is a benefit
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities