Novonesis

Customer Service, Warehouse & Logistics Manager

Novonesis

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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About the role

  • As the regional lead for Customer Service, Warehouse & Logistics, you will be responsible for driving operational excellence across Japan and Korea
  • Lead a team of 7 employees and oversee activities across customer service, warehousing, and logistics, ensuring performance aligns with business priorities, compliance standards, and customer expectations
  • Drive continuous improvement in service quality, process efficiency, and cost performance, while addressing operational issues in a timely manner
  • Set clear team priorities and work closely with customers, Sales, and cross-functional stakeholders to support business objectives, projects, and market-specific requirements

Requirements

  • A bachelor’s degree or above in Supply Chain, Logistics, International Trade, Business, or a related discipline
  • Solid experience in customer service, order handling, warehousing, logistics, transportation, import/export, or related supply chain operations
  • Proven people leadership experience, with the ability to set direction, develop teams, and drive execution
  • Working knowledge of SAP; experience with CRM, Salesforce, or similar operational systems would be an advantage
  • Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams and external partners
  • A high level of accountability, accuracy, customer focus, and compliance awareness
  • Fluency in English; Japanese and/or Korean language capability is preferred to support local market needs
Benefits
  • A high-impact regional role with broad operational scope and strong business visibility
  • The opportunity to lead a critical supply chain function across Japan and Korea
  • Exposure to cross-functional collaboration with internal teams and external partners
  • The chance to drive service excellence, operational improvement, and business transformation
  • A platform for long-term growth and capability building
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder handlingwarehousinglogisticstransportationimport/exportsupply chain operationspeople leadershipprocess efficiencycontinuous improvement
Soft Skills
communicationstakeholder managementcollaborationaccountabilityaccuracycustomer focusteam developmentdirection settingexecutionproblem-solving