NOVOMATIC Technologies Poland

Customer Support

• Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
• Providing support in resolving issues encountered while using the website or mobile application
• Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
• Identifying technical errors and reporting them to the relevant departments
• Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
• Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
• Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
• Collecting customer feedback about the company’s services and reporting it to the relevant departments
• Recommending improvements based on customers’ suggestions and comments
• Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Customer Service Specialist

Product Manager

• Full ownership of the core business intelligence product roadmap and strategy
• Shape a product that gathers and processes data from Novomatic's global markets and products
• Create meaningful dashboards and reports to empower data-driven decisions
• Hands-on product leadership beyond backlog management, defining requirements and ensuring delivery
• Deliver a comprehensive data processing and data visualisation product
• Engage directly with diverse stakeholders, including customers, to understand needs and translate into product vision
• Define product vision and strategy by analysing market, competition and user needs
• Manage product lifecycle from concept through development, launch and continuous optimisation
• Prioritise and manage backlog based on business value, market data and user feedback
• Collaborate closely with developers, data analysts, market operators and senior management
• Communicate with and manage stakeholders, present product value and manage expectations

BI Product Manager

Technical Product Manager

• As a Technical Product Owner, you will play a pivotal role in driving supplier integrations throughout the integration and product lifecycle. You will act as the primary technical and business liaison for external suppliers, ensuring smooth deliveries and optimized configurations.
• Lead, coach, and inspire a team of developers and testers to deliver high-quality, scalable software solutions. Oversee onboarding and integration of new team members. Foster a collaborative, respectful team environment.
• Lead and manage supplier integrations from initiation to completion.
• Be responsible for the deliverables of a team of developers and QAs
• Plan, organize and prioritise the teams backlog and coordinate with key stakeholders from across the company
• Serve as the main technical contact for external suppliers, coordinating all communication and project milestones.
• Handle technical setup and configuration of integrations.
• Play a pivotal role in agile processes such as Daily, Planning and Estimation meetings
• Facilitate effective communication between business and technical teams, ensuring alignment on project goals and specifications.