NOVOMATIC Technologies Poland

Customer Service Specialist

NOVOMATIC Technologies Poland

contract

Posted on:

Location Type: Hybrid

Location: Zabierzów • 🇵🇱 Poland

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
  • Providing support in resolving issues encountered while using the website or mobile application
  • Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
  • Identifying technical errors and reporting them to the relevant departments
  • Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
  • Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
  • Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
  • Collecting customer feedback about the company’s services and reporting it to the relevant departments
  • Recommending improvements based on customers’ suggestions and comments
  • Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Requirements

  • Excellent communication and interpersonal skills
  • Ability to maintain high standards of customer service even in demanding situations
  • Effective problem-solving skills with the ability to work under time pressure
  • Proficiency in Polish language (both written and spoken) at C2 level
  • Strong organizational skills with the ability to prioritize tasks effectively
  • Flexibility for shift work, including weekends and holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttechnical error identificationidentity verificationaccount managementresponsible gaming guidancefeedback collectionissue resolutionwebsite supportmobile application supporttask prioritization
Soft skills
communication skillsinterpersonal skillsproblem-solving skillsorganizational skillsflexibilityability to work under pressurecustomer serviceteam collaborationadaptabilitytime management