Novo Nordisk

Supply Chain Specialist – Order to Cash

Novo Nordisk

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Job Level

SeniorLead

Tech Stack

ERPRPAServiceNow

About the role

  • Manage end-to-end order lifecycle, including order capture, validation, fulfilment, invoicing, and dispute resolution.
  • Validate incoming orders for pricing, terms, credit, SKU, quantity, delivery windows, and compliance documentation.
  • Coordinate order promising, quality checks, and monitor order status, proactively escalating risks and driving resolutions.
  • Ensure accurate billing and timely invoice generation, reconciling stocks and managing corrections/credit notes/debit notes.
  • Serve as the O2C point of contact for key accounts, ensuring SLA adherence and enhancing customer experience.
  • Maintain master data hygiene and adhere to internal controls, audit requirements, and documentation standards.
  • Track and analyse O2C KPIs, perform root cause analysis, and lead process improvement projects.
  • Contribute to automation efforts, including RPA/Power Automate and EDI enhancements.

Requirements

  • A Graduate/ Postgraduate degree in relevant field
  • 8+ years of O2C value chain/Supply Chain management experience
  • Hands on with ERP (SAP SD/S4HANA)
  • Experience with e invoicing/ordering
  • Proficiency in Excel/Power BI
  • Familiarity with Power Automate/RPA
  • Familiarity with automation tools such as Power Automate, UIPath, or Automation
  • Experience with collaboration tools like Teams, Outlook, and ticketing systems (ServiceNow)
  • Knowledge of process improvement methodologies
  • Excellent communication, stakeholder management, and problem solving skills.
Benefits
  • Health insurance
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
O2C value chainSupply Chain managementERPSAP SDS4HANAe invoicingExcelPower BIPower AutomateRPA
Soft Skills
communicationstakeholder managementproblem solving
Certifications
Graduate degreePostgraduate degree