Enterprise Customer Success Manager
Notion
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • New York • United States
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Salary
💰 $180,000 - $240,000 per year
About the role
- Drive growth, adoption, retention, and expansion for a product people love that solves real problems
- Help customers achieve real results through AI-powered workflows
- Own renewal execution grounded in proven value and outcomes
- Help build the foundations of Customer Success at Notion
- Meaningfully shape our future product
- Elevate your skills as we tackle our most impactful challenges
Requirements
- 7+ years of success in your current Customer Success or Account Management role
- Experience driving the end-to-end customer journey - from adoption to renewal
- Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- Comfortable with technical concepts and can develop skills to effectively build and implement AI workflows
- Ability to articulate value customers are receiving and present it effectively to senior audiences
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
- Curiosity and willingness to adopt AI tools to work smarter and deliver better results.
Benefits
- Competitive cash compensation
- Equity
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI workflowsCustomer Success playbooksend-to-end customer journeydiscovery skillstechnical concepts
Soft Skills
customer challengesarticulate valuecross-functional collaborationcreativitycuriosityadaptabilitycommunication