Northwoods

Account Executive

• Own strategic account development and growth across Ohio priority accounts, with emphasis on Health and Human Services and related public-sector domains.
• Serve as Northwoods' market-facing account leader for assigned Ohio relationships, building credibility with executive, operational, and procurement stakeholders.
• Develop and execute account strategies that include relationship mapping, stakeholder engagement, whitespace analysis, and opportunity planning, translating market insight, client signals, and relationship intelligence into actionable plans.
• Identify, qualify, and shape new business opportunities aligned to Northwoods' strengths, market priorities, and long-term growth strategy.
• Build and maintain trusted relationships with state leaders, agency stakeholders, procurement contacts, and partner organizations; represent Northwoods through meetings, industry events, and ongoing client engagement across Ohio.
• Partner with internal leaders across sales, delivery, product, and executive leadership to align account strategy, pursuit priorities, and client engagement plans.
• Monitor policy, funding, procurement, and organizational developments within Ohio agencies and translate them into business implications and action.
• Maintain disciplined pipeline management, including opportunity tracking, CRM hygiene, forecasting, and internal reporting.
• Contribute to capture planning, proposal strategy, teaming discussions, and executive-level pursuit decisions as opportunities mature.

Strategic Account Director

• Own and deliver annual revenue targets primarily driven by net-new state-level deals and strategic expansion within assigned accounts
• Build and maintain a qualified pipeline aligned to territory priorities and modernization opportunities
• Lead the full sales lifecycle for complex public-sector pursuits, from qualification and deal shaping through contract execution
• Develop and execute territory and account plans tied to state priorities, funding cycles, and county-led compliance initiatives
• Drive structured forecasting, maintain accurate data in HubSpot, create mutual action plans, and apply disciplined qualification throughout the sales process
• Own the message and lead value-based selling for a mission-driven product in a complex regulated environment
• Collaborate with leadership, product, delivery, and implementation teams to position, close, and onboard new customers
• Represent Northwoods in executive briefings, state and county relationship-building, and industry forums

Senior Enterprise Account Executive

Account Manager

• Design and implement a structured, tiered partner program spanning channel, referral, technology, and consulting alliances from near zero.
• Define partner segmentation, value propositions, and engagement models aligned to the company’s target markets and sales motion.
• Identify, recruit, and activate high-impact partners across the human services ecosystem, including advisory firms, system integrators, technology providers, and niche specialists.
• Establish clear governance, operating cadence, and rules of engagement to enable scale while protecting sales integrity.
• Lead partner contracting and negotiations in close coordination with internal stakeholders, including Legal, Sales, and Finance.
• Own partner-sourced and partner-influenced pipeline targets with explicit accountability for revenue impact.
• Launch and execute joint go-to-market initiatives, account-based strategies, and campaigns with priority partners.
• Support strategic pursuits where partners materially affect differentiation, credibility, or deal structure.
• Develop and deliver partner onboarding, enablement, certification, and sales training programs.
• Build and maintain relationships with senior external stakeholders, including: Federal, State and county human services leaders, National and regional associations, Policy influencers, advisory bodies, and ecosystem conveners.
• Collaborate with Marketing and Sales on thought leadership, conference strategy, and external messaging aligned to policy and market dynamics.

VP of Partnerships – Public Affairs

Sales

• Build and Lead a High-Performing Sales Team (45%)
• Recruit, coach, and develop a high-performing sales team aligned to Northwoods' public-sector strategy across current and target geographies.
• Set clear expectations for activity, pipeline creation, stage discipline, forecast quality, and quota attainment, and hold the team accountable through a rigorous operating cadence.
• Conduct regular 1:1s, pipeline reviews, and account reviews to strengthen rep performance, sharpen execution, and accelerate momentum.
• Build a culture of accountability, ownership, and execution where high performance is recognized and rewarded, and where gaps are addressed directly and constructively.
• Develop the team's capabilities in state-level and enterprise-style selling, navigating multiple stakeholders, longer buying cycles, and formal procurement requirements, while preserving productive customer relationships and market credibility.
• Evaluate team structure and make talent decisions as needed to ensure the organization is positioned to meet the company's growth targets.
• Build Pipeline, Improve Forecasting, and Win Complex Deals (40%)
• Drive consistent pipeline creation across the sales team, ensuring opportunity development aligns with the company's 12- to 18-month sales cycle and revenue targets, while actively looking for ways to compress timelines and accelerate when possible.
• Improve forecast quality by refining stage definitions, strengthening inspection rigor, enforcing qualification standards, and driving evidence-based deal management.
• Partner directly on select strategic opportunities where executive engagement, deal strategy, or cross-functional coordination can materially improve win probability.
• Use data and operating discipline to identify opportunities early, strengthen conversion across the pipeline, and improve overall bookings performance.
• Serve as a Core Leadership Team Member (15%)
• Contribute to company strategy as a core leadership team member by bringing market insight, sales signal, and commercial judgment into executive decisions.
• Partner with Product, Marketing, Delivery, Finance, and executive leadership to improve go-to-market execution, messaging, pricing alignment, and customer feedback loops.
• Help shape growth strategy by identifying market opportunities, capability gaps, and the commercial priorities required to scale. First-Year Expectations
• First 90 days : Build relationships across the team, establish operating cadence, identify quick wins, and make talent decisions where needed.
• Within 6 months: Strengthen pipeline quality, tighten stage discipline, improve forecast reliability, and show stronger early-stage opportunity creation consistent with a long sales cycle.
• Within 12 months: Improve bookings trajectory, advance state-level and enterprise-style selling, and build an organization capable of sustaining larger quota targets.

Head of Sales

Product Manager

• Translate product strategy, customer insights, and business priorities into execution-ready work for Engineering teams
• Own and maintain healthy product backlogs, ensuring work is clearly prioritized, documented, and aligned with roadmap priorities
• Write and maintain epics, user stories, workflows, acceptance criteria, and supporting documentation
• Ensure sprint readiness by proactively clarifying requirements, identifying dependencies, and resolving ambiguity before development begins
• Partner with Engineering to balance scope, quality, timelines, and technical feasibility throughout development
• Support sprint planning, backlog refinement, standups, sprint reviews, retrospectives, and release planning as needed
• Partner with Lead Product Managers to validate concepts, requirements, workflows, and business assumptions before development begins
• Participate in customer interviews, workflow observations, usability sessions, and product demonstrations to understand real-world needs and pain points
• Track product adoption, usage trends, customer feedback, and operational performance to help measure product success
• Help communicate product progress, risks, and outcomes to stakeholders across the organization

AI Product Manager

Full-stack Engineer

• Deliver Traverse features independently across the full stack - from database schema and API design through UI implementation and deployment - with increasing scope over time
• Own automated testing for everything you build: unit, integration, and end-to-end coverage is part of your definition of done, not a downstream step
• Actively adopt and improve the agentic engineering workflows as they evolve - you're expected to be a fast learner and early adopter
• Participate in code review as both a contributor and a recipient - give and receive direct, actionable technical feedback
• Proactively seek growth: pair with Principal engineers and senior team members, take stretch assignments, and raise your own ceiling toward Principal Engineer readiness
• Contribute to the agentic engineering framework as you grow - engineers at every level participate in improving how the team works, not just in what gets shipped

Senior Engineer

• Own and deliver Traverse product features end-to-end
• Set and enforce the code quality bar for the team
• Build and continuously improve the agentic engineering framework
• Drive AI-forward engineering maturity
• Mentor and technically develop the engineers on the team
• Operate with minimal supervision

Principal Engineer

DevOps Engineer

• Own day-to-day DevOps operations, including infrastructure health, monitoring, logging, patching, security posture, and maintenance
• Own and execute deployment processes end-to-end, ensuring they are secure, repeatable, transparent, and well documented with clear failure signals
• Design, build, and maintain automated, scalable, secure, and cost-effective infrastructure across production, development, and test environments using infrastructure-as-code and platform engineering best practices
• Build, operate, and continuously improve CI/CD pipelines with reliable verification stages
• Own application-level networking and infrastructure concerns, including network configuration, access controls, and connectivity

Principal DevOps Engineer

• Reinforce the strategic direction, portfolio roadmap, and investment priorities across Northwoods’ product ecosystem, ensuring alignment with company goals, customer outcomes, and long-term growth.
• Define and communicate a clear product vision across the organization, balancing near-term delivery with long-term platform evolution.
• Translate customer, market, competitive, and business insights into prioritization, sequencing, and investment decisions.
• Partner with Commercial and Executive Leadership on product positioning, packaging, pricing, partnerships, and market expansion opportunities.
• Guide product strategy related to emerging technologies, including AI, automation, and workflow intelligence.
• Help coach and develop Product Managers and Product Owners, creating clear ownership, accountability, and growth opportunities across the team.
• Assist in establishing role clarity, performance expectations, and development plans for product team members.
• Provide ongoing coaching through working sessions, roadmap reviews, requirement reviews, and strategic planning.
• Help build a strong product culture grounded in ownership, curiosity, customer empathy, accountability, and continuous improvement.
• Establish and continuously improve Northwoods’ product operating model, including discovery practices, prioritization frameworks, roadmap planning, and execution standards.
• Ensure product requirements, acceptance criteria, and product artifacts are clear, testable, and implementation-ready before development begins.
• Serve as a customer-facing product leader with a deep understanding of user workflows, pain points, regulatory environments, and market opportunities.

Director of Product Management

Director

• Provide strategic leadership and direction for the Case Aide Services team, ensuring alignment with organizational goals and vision.
• Recruit, train, and mentor high-performing individuals, fostering a positive and collaborative work environment.
• Promote a culture of professional development, encouraging continuous learning and career advancement opportunities for team members.
• Instill a high-performance culture with a focus on teamwork, service excellence, and accountability.
• Lead the team in handling challenging client situations, providing guidance, and ensuring effective crisis management.
• Oversee daily operations of the case aide team, ensuring the efficient and effective delivery of support services to clients.
• Develop and implement operational processes, procedures, and frameworks to maintain service quality and compliance with company policies.
• Identify opportunities for operational improvements and implement solutions to enhance performance and achieve operational goals.
• Monitor performance metrics, KPIs, and industry benchmarks to assess and optimize productivity and service quality.
• Develop, manage, and monitor the department’s budget to ensure financial objectives are met.
• Analyze financial performance, identify variances, and implement corrective actions to maintain profitability.
• Work closely with the finance team to drive cost efficiency and maximize profitability through operational improvements.
• Collaborate with the executive team to develop and execute long-term strategies that align with the organization's vision and growth objectives.
• Identify opportunities for growth and diversification of services, ensuring the organization adapts to emerging industry trends and client needs.
• Monitor industry trends, competitor activities, and market developments to stay ahead of potential challenges and capitalize on new opportunities.