Conduct analysis of data using complex statistical analysis quantitative methods including linear regression, logistic regression, and methods for clustered and repeated measures data to identify trends, anomalies, and outliers
Create accurate long-term forecasts for volume, average handle time and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans
Drive budget planning cycles through effective support of operational understanding and planning to maximize the budgeting processes
Develop and maintain staff models looking out 3 years that align with long term business plans, budget requirements and learning needs
Integrate and interpret data from many different sources including system applications, databases, Excel extracts and databases and format to perform in depth analysis
Strong understanding of business area to create a comprehensive overview and analysis of critical business data to consult leaders with solutions and options to help resolve business problems
Recommend KPI’s and metrics for measuring and reporting business results and workforce gaps to business leaders
Create and maintain workforce planning scorecard and dashboard
Identify and recommend process improvement opportunities within the Resource Planning team and share observations on processes within the business areas supported
Leverage data mining, analytics, and reporting tools
Participates in cross functional projects and develop project deliverables for various enterprise scopes
Requirements
Bachelor’s degree in business, statistics, mathematics or a related field or an equivalent combination of professional related work experience
5+ years of workforce management experience
3+ years of quantitative analysis or research experience
Strong understanding and experience forecasting using trend extrapolation, driver based, simple regression, econometric models, and multivariate methods
Experience as primary capacity consultant for Vice President level Senior Leadership providing optimal headcount plans and hiring strategy to accomplish budget objectives
Experience working with SPSS or other statistical software package
Expert Excel skills and experience in macros, data tables, integrating Excel with other tools, evaluating and trouble-shooting complex models and optimizing Excel
Expertise with using Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot
Benefits
Grow your career with a best-in-class company
Equal opportunity employer that welcomes and encourages diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
statistical analysislinear regressionlogistic regressionclustered data analysisrepeated measures data analysisforecastingtrend extrapolationdriver based forecastingeconometric modelsmultivariate methods