Northwestern Mutual

Financial Planning and Analysis

• Engage with clients to understand their financial goals, aspirations, and concerns
• Develop comprehensive financial plans that include investments, insurance, and retirement
• Recommend and implement insurance strategies to protect clients' assets and income
• Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances
• Build and maintain a network of clients through referrals, community involvement, and professional associations

Financial Representative – Entry Level

Analyst

• Provide advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities.
• Executes mutual fund order transactions on behalf of Financial Representatives and clients.
• Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets.
• Provide timely and accurate investment performance information, account statements, and investment-related queries to clients.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
• Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow- up.
• Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
• Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers.
• Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution.
• Fosters a professional relationship with our clients to enhance brand loyalty.

Brokerage Services Registered Analyst – Series 6/7/63

• Independently processes various billing workflows and work baskets.
• Responds to billing inquiries from home office and field staff.
• Participates in cross‑functional projects and committees.
• Assists teammates with oversight of day‑to‑day operations.
• Researches and resolves a variety of inquiries from internal teams related to fee and billing processes.
• Monitors, reconciles, and executes events in the investment advisory fee cycle.
• Resolves a variety of investment operations inquiries escalated from home office and field staff.
• Participates in process improvements, product introductions, and system enhancements across the department.

Investment Client Services Specialist – Fees and Billing

Customer Support

• Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.
• Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.
• Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.
• Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.
• Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.
• Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.
• Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.
• Understands how systems connect to processes and outcomes.
• Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.
• Fosters professional relationships with clients to enhance brand loyalty.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Adapts work priorities to meet changing business and customer demands.

Licensed Customer Service Representative – Series 6/63, 7/63

• Responsible for setting and updating the company’s financial standards and requirements
• Provides financial underwriting expertise on case consultations
• Supplies financial expertise for underwriter training
• Resolves complex case escalations by providing technical expertise

Assistant Director, Financial Underwriting – Accounting

• Leads and develops a high-performing Asset Movement team by identifying staffing needs, coaching and mentoring, setting clear expectations, and driving performance management to achieve team and service goals.
• Provides day-to-day operational leadership for Asset Movement by clarifying roles, workflows, priorities, milestones, and success measures; ensures work is distributed effectively and completed accurately and timely.
• Drives proactive problem-solving and decision-making by reviewing and prioritizing requests and operational issues; evaluates options, recommends solutions, and removes barriers to deliver consistent outcomes for field partners and clients.
• Ensures delivery of high-quality, cost-effective service by managing the operating plan, staffing model, budget, and unit costs; consistently meets service level goals and ensures timely quality call reviews and processing audits.
• Owns escalation management for Asset Movement including escalated issues related to staff, cases, processes, and systems from both home office and field operations; partners across teams and with external vendors to drive timely resolution and prevent repeat issues.
• Provides oversight of program procedures and regulatory adherence by ensuring accounts and transactions are managed according to program requirements and applicable regulations; maintains appropriate supervisory controls to support fiduciary responsibilities and compliance expectations.
• Leads and delivers projects and enhancements as a project owner, contributor, SME, and/or lead—managing scope, timelines, and (when applicable) budget from concept through implementation; ensures documentation and procedural requirements are met.
• Leads change management across stakeholders by partnering with business clients, the field, internal NM areas, strategic vendors, and business system teams to implement operational improvements, adoption, and sustained results.
• Communicates effectively at all levels and demonstrates strong judgment in salary administration, conflict resolution, ambiguity, and independent decision-making to support business needs and employee experience.
• Improves field productivity, client experience, and asset retention by identifying operational efficiencies and system enhancements, reducing friction in Asset Movement servicing, and collaborating with service partners to strengthen end-to-end execution.
• Drives continuous improvement by identifying opportunities to lower unit costs and improve service quality; implements process and/or technology improvements that enhance client and field interactions.
• Supports succession planning and talent pipeline development by identifying future leaders and creating development opportunities to grow team capability and bench strength.
• Stays current on industry and operational developments and proactively communicates changes, risks, or impacts to key internal partners and network offices as needed.
• Other responsibilities may be assigned as necessary.

Manager, Investment Client Services – Asset Movement

Director

• Support Journey teams in advancing the enterprise-wide Client & Field Experience capability through research-driven insights and experience design.
• Assist in defining experience strategies across client and advisor lifecycles, ensuring alignment between client needs, field workflows, and business outcomes.
• Translate client and field needs into experience opportunities, hypotheses, and experience design inputs for domain teams.
• Support development of problem statements, opportunity sizing, and value hypotheses informed by client and field insights.
• Assist in defining experience-related OKRs and success measures.
• Plan and conduct experience research to understand client, advisor, and field leader needs, pain points, and behaviors.
• Synthesize insights from Voice of the Client, Voice of the Field, operational data, surveys, and usability testing.
• Create compelling insight narratives that translate research findings into actionable guidance.
• Lead or support experience design activities for client and/or field sub-journeys, including journey mapping and service design.
• Collaborate with peers, cross-functional partners, domain and delivery teams to ensure client and field experience designs are feasible and scalable.
• Participate in client and field co-creation sessions, pilots, and validation activities.

Assistant Director, Client & Field Experience Strategy

• Serve as a subject matter expert for investment products and advisory processes, providing consultative support to financial representatives and internal partners
• Analyze complex inquiries, identify root causes, and deliver solutions that align with compliance and operational standards
• Collaborate with cross-functional teams to resolve escalated issues and ensure seamless client experiences
• Educate stakeholders on best practices, system capabilities, and process improvements to drive efficiency and accuracy
• Contribute to strategic initiatives within Investment Client Services by sharing insights and recommending enhancements
• Maintain a strong understanding of industry regulations, tax implications, and product features to support informed decision-making

Investment Client Services Analyst, Series 6/7/63

Strategy

• Support a wide range of complex projects in support of team priorities, contributing to the creation and execution of the enterprise Multi-Year Strategy.
• Create project plans including guiding principles, timelines, stakeholders, and outcomes to organize and implement complex cross-functional strategic work.
• Develop presentation materials appropriate to all levels of the organization, including senior leadership.
• Coordinate and manage team deliverables, publications, content, education, presentations, and communications.
• Create, update, and maintain inventory of these materials, partnering with business partners across the organization when needed.
• Gather and analyze information to assist in prioritizing and making sound business decisions.

Enterprise Strategy Consultant

Business Analyst

• Dig deep into a specific business area and help define the details of how to drive business results through technology
• Work on a cross-functional team of product managers, engineers, designers and subject matter experts in an agile methodology to deliver on outcomes
• Serve as a bridge between the business stakeholders and technology teams
• Use knowledge and experience to provide some expertise in at least one business area or domain while working to gain a broader understanding of business and domains surrounding the main focus
• Articulate recommendations based on analytics and collaborate with Product Managers
• Begin to assess, exercise judgement, and document current state across moderately complex processes and business areas and domains while partnering with Product Manager and peers
• Use analytics and experience to resolve issues and to provide solutions
• Responsible for fact-based requirement gathering and be able to analyze across business domains
• Author features independently with medium complexity while participating and collaborating in some higher complexity situations
• Support and provide thoughts and ideas throughout the development process as needs arise
• Use project management skills to successfully complete and advance work
• Assist with task-based work items in more complex situations
• Create documentation based on current standard template
• Assist with coordinating and solution delivery test plans for medium complex efforts by participating in and ensuring business sign-off of testing processes for medium and large efforts

Technical Business Analyst

Product Designer

• Support the design, development, and delivery of learning solutions for Underwriting operations.
• Analyze organizational issues and skill gaps.
• Develop and implement learning programs and curriculum.

Learning Experience Designer

Consultant

• Serves as a financial planning expert responsible for advancing Northwestern Mutual’s Financial Planning Philosophy (FPP), planning standards, and advisor effectiveness.
• Applies deep financial planning expertise, psychology of financial planning, and strong business acumen.
• Conducts quantitative and qualitative research utilizing conversation transcripts and AI to identify drivers of high-quality planning.
• Develops training materials, case studies, and best-practice content.
• Partners cross-functionally to ensure planning tools and content support advisor needs and NM strategy.

Planning Excellence Lead Consultant

Compliance

• Owns the strategy, development, and effectiveness of enterprise compliance surveillance systems and data & analytics programs.
• Provides senior level compliance technology and program advisory to Compliance Leadership and business partners.
• Leads cross enterprise initiatives addressing sales practices monitoring, regulatory risk, and compliance program maturity.
• Oversees enterprise priorities including e communications monitoring, trade monitoring, and data governance.
• Proactively identifies compliance risks, monitoring gaps, and system deficiencies through data driven insights and advisory engagement.

Senior Director, Compliance Systems

Content Marketing Manager

• Lead strategy development, design, implementation and measurement for content creation, curation, management and distribution
• Lead the strategy for applying AI capabilities in Learning & Development

Senior Director, Content Strategy – Digital Learning Enablement

• Lead enterprise-wide transformation workstreams from strategy through execution
• Assist in building longer-term transformation vision with stakeholders
• Identify operating model opportunities for leadership consideration
• Establish execution rigor through monitoring program OKRs and KPIs
• Orchestrate decision forums and meeting cadences for clear ownership
• Develop and deliver executive-level communications and reports
• Identify and eliminate systemic barriers to team operations
• Build credibility and influence across the enterprise