Brokerage Services Registered Analyst – Series 7/63

Northwestern Mutual

Registered Analyst handling complex investment-service calls and transactions for Northwestern Mutual clients. Supporting Financial Representatives while resolving escalations and promoting digital self-service capabilities.

Posted 8/4/2026full-timeRemote • New Jersey, North Carolina, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, with a strong focus on investment products, tax implications, and effective communication. Capable of problem-solving, multitasking, and leading others through organizational change while maintaining confidentiality.

Highest-signal resume keywords

Customer Service ExperienceExpert Knowledge of Investment ProductsSeries 63 – FINRASeries 7 – FINRASIE – FINRA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investment Products KnowledgeTax Implications UnderstandingProblem-Solving SkillsMultitasking AbilityOrganizational SkillsComputer ProficiencyKeyboarding SkillsVerbal Communication SkillsWritten Communication SkillsClient Relationship Building

Soft Skills

CoachingMentoringDe-escalation SkillsOwnershipContinuous Learning

Certifications & Qualifications

Registered Representative ClassificationSeries 63 – FINRASeries 7 – FINRASIE – FINRA

Industry Keywords

Call Center EnvironmentClient RetentionSelf-Service CapabilitiesTransaction RisksOrganizational Change

About the role

Key responsibilities & impact

Answer client and Financial Representative questions in a call center environment
Provide servicing options and assist clients with products and services
Resolve basic, intermediate, and complex registered-area inquiries and transactions
Research complex problems, identify root causes, and resolve escalations
Promote client retention and identify opportunities for relationship building
Refer matters to the field for follow-up when appropriate
Take ownership of calls and anticipate future issues to reduce repeat calls and transfers
De-escalate client situations and guide clients through complex inquiries
Advocate for Financial Representatives and partner with them to meet client needs
Educate clients and field personnel about website and self-service capabilities
Assess transaction risks and impacts on clients or policies
Explain system limits and capabilities
Lead others through organizational change
Handle phone and transactional responsibilities while maintaining confidentiality and privacy
Coach, mentor, or train others as needed

Requirements

What you’ll need

Associate degree in business or related field, or equivalent combination of education and experience
Minimum of 4 years of related customer service experience with proven customer service skills
Expert knowledge of investment or income products or markets, including VA, VL, VUL, Retirement, and Business markets
Expert understanding of tax implications
Advanced written and verbal communication skills
Ability to multitask and handle high-volume calls/caseload accurately
Strong organizational skills and ability to prioritize tasks
Strong desire to continuously learn and improve
Strong problem-solving skills and ability to provide options
Demonstrated computer experience, solid keyboarding skills, and proficiency with current software packages
Must be classified as a Registered Representative under NMIS guidelines and complete fingerprinting
Series 63 – FINRA required
Series 7 – FINRA required
SIE – FINRA required

Benefits

Comp & perks

Salary range of $23.11–$34.66 per hour
Equal opportunity employment
Environment where employees can contribute creative ideas, seek challenges, assume leadership, and pursue business and personal objectives
Career growth opportunities at a best-in-class company
Geographic-specific compensation and benefits may apply in California, New York City, or other eligible locations