Northwest Permanente

Practice Director – Allergy, Gastroenterology

Northwest Permanente

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

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Job Level

Lead

About the role

  • Oversee daily operations, ensuring high-quality service delivery through performance monitoring, process improvement, and best‑practice implementation.
  • Partner with cross‑functional Kaiser Permanente departments to develop and track benchmarks, support strategic and operational goals, and manage physician and clinician services.
  • Train and mentor new leaders across Northwest Permanente and Kaiser Health Plan; serve as liaison to Health Plan partners and represent Operations in labor negotiations.
  • Provide strategic analysis and business planning to identify opportunities for cost reduction, service enhancement, and improved quality of work-life.
  • Optimize appointment supply and demand, collaborating with the Regional Appointment Center and driving innovation in non‑visit care options.
  • Develop reporting tools, communication strategies, and training to support business initiatives and operational success.
  • Prepare recurring analyses, business cases, and internalization studies to guide decision‑making.
  • Coordinate across Primary Care, Specialty Care, and ancillary departments to improve efficiency, care experience, and staff workflows.
  • Lead project management for key strategic and operational initiatives.
  • Manage departmental budgeting, financial monitoring, and prioritization of internal and external cost drivers.
  • Partner on financial indicators and develop processes to ensure accurate financial capture.
  • Support effective communication and planning through studies, reporting, and participation in committees and special projects.

Requirements

  • Bachelor's degree AND six (6) years of experience in a directly related field OR a Master's degree in Business Administration, Health Care Administration or related field.
  • Three (3) years of experience managing business, healthcare administration, financial analysis, or another related field.
  • Three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
  • Effective leader in diverse, culturally competent care environments.
  • Strong data analysis skills to drive quality and operational improvement.
  • Able to manage multiple priorities independently in a fast‑paced setting.
  • Solid understanding of clinical workflows, licensure, and scope‑of‑practice requirements.
  • Comfortable working in a Labor/Management Partnership.
  • Experience in ambulatory care, supply‑demand modeling, and physician scheduling preferred.
  • Skilled in change management, process improvement, and performance optimization.
  • Proficient with financial and operational data.
  • Clear and effective communicator, both written and verbal.
Benefits
  • 15% employer contribution to retirement programs, including pension.
  • 90% employer-paid health plan
  • Tuition Reimbursement
  • Child Care Benefits
  • Flexible Work Schedules
  • Paid Parental Leave
  • Self-Care Days + Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisbudget developmentprogram developmentquality improvementproject managementdata analysissupply-demand modelingphysician schedulingprocess improvementperformance optimization
Soft Skills
effective leadershipcultural competencecommunicationindependent managementmulti-priority management
Certifications
Bachelor's degreeMaster's degree in Business AdministrationMaster's degree in Health Care Administration