Northwest Permanente

Director

• Oversee daily service area for Primary Care operations, ensuring quality, service standards, and continuous performance improvement.
• Monitor industry trends and benchmarks to guide strategy and maintain departmental leadership.
• Partners with KP, specialty departments, and physician leaders to manage clinician resources and support operational goals.
• Coach clinicians and teams to improve performance and service delivery.
• Train and mentor new leaders across NWP, Health Plan, and labor groups.
• Provide strategic analysis to identify cost saving, service enhancing, and quality of work life opportunities.
• Partner with KP leaders and primary care leaders to optimize appointment supply and demand.
• Develop reporting tools, communication plans, and training to support business strategies.
• Prepare reports, business cases, and operational analyses for decision making.
• Lead assigned regional projects to support strategic and operational initiatives.
• Manage departmental budgeting, financial monitoring, and cost management priorities.

Practice Director 2 – Primary Care

• Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards
• Continually evaluating and improving delivery of service by initiating and promoting best practice models and monitoring individual and team performance levels to identify areas where improvements are needed or where high performance should be acknowledged
• Works in partnership with other Kaiser Permanente hospital departments to develop department benchmarks and track against benchmarks
• Understands and executes on area strategy and operational needs, including gaining expertise on external market and factors in the area
• Manages physician and affiliated clinician professional services in partnership with the Chiefs and/or Physicians in Charge (PICs)
• Train/mentors new Northwest Permanente, Kaiser Health Plan and labor leaders related to leadership and operational goals, objectives, tools, and systems
• Serves as key liaison and collaborates with Health Plan and Program-wide Constituencies
• Represents NWP Operations in negotiations with OFN-Professional Union
• Provides strategic analysis and business planning support to evaluate opportunities to reduce costs, improve member service, and improve quality of work life
• Analyzes and creates systems to match appointment supply with demand and to create close collaboration with Regional Appointment Center to support clinic operational needs
• Foster innovation in creating non-visit option for meeting member needs
• Develops and implements appropriate reporting tools and training / communication activities within and outside the department through leadership and ensuring success of business strategies
• Prepares special and recurring reports and analyses, internalization studies, business case development
• Interfaces between Primary Care and Specialty Care and ancillary departments, identifying specific work to be done and resources needed to realize opportunities for improvements in efficiency, care experience, and work life
• Accountable for project management, coordination, and/or facilitation for designated strategic and operational initiatives
• Plans and executes department-based budgeting and identifies priorities to best manage both internal and external costs
• Monitors department finances that contribute to the overall value metrics
• Partners with departments on both internal and external financial indicators and develops processes to ensure total capture
• Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, participating and presenting in special committees and/or projects.

Practice Director 2 – Primary Care

Practice Director 1 – Urgent Care, Pathology