Northwest Permanente

Director

• Develop and implements the strategic vision and goals for the portfolio and each department in alignment with the organization’s overall mission and objectives
• Works with executive leadership to define and execute on performance improvement initiatives to enhance clinical outcomes and operational efficiency
• Fosters collaboration among subspecialty departments and other clinical and operational teams to drive integrated care models and improve patient care delivery
• Oversees the day-to-day operations of hospital-based, continuum of care, urgent care, and convenient care departments ensuring compliance with regulatory standards and best practices
• Manages staffing, resource allocation, and budgeting for the portfolio
• Implements best practices for quality improvement and patient safety across all areas of accountability
• Monitors key performance indicators for the Quadruple Aims performance
• Manages and mentors medical directors, clinicians, and administrative staff
• Provides leadership and guidance to ensure staff engagement, professional development, and retention
• Fosters a culture of teamwork, collaboration, and continuous improvement
• Collaborates with other department heads (e.g., nursing, research, administration) to ensure alignment of strategies and operational plans
• Acts as the key liaison with other internal departments, as well as external stakeholders, such as academic institutions, insurance companies, and regulatory bodies
• Represents the portfolio in various organizational committees, meetings, and professional forums
• Develops and manages the annual budget for subspecialty services, ensuring efficient allocation of resources
• Monitors revenue and expenses across subspecialty departments, working to optimize financial performance while maintaining high-quality care
• Ensures compliance with all relevant regulatory and accreditation bodies
• Stays current on industry trends, changes in healthcare regulations, and advances in care delivery to ensure that the organization remains at the forefront of medical care

Senior Practice Director – Hospital Services

• Collaboratively ensures the Northwest Permanente’s Provider Network Management is a proactive leader in the industry through internal and external monitoring and benchmarking and refinement of business strategies to reflect current and anticipated market conditions.
• Shares knowledge internally to inform strategies and plans leveraging best practices.
• Develops and implements governance structures, performance dashboards, and strategic roadmaps to monitor and improve service, quality, utilization, and overall network stability.
• Ensures compliance with all applicable contractual and regulatory requirements, including oversight of corrective action planning, implementation, and timely resolution of inquiries and complaints.
• Monitors network performance and approves business and communication solutions to address process, quality, and compliance gaps.
• Serves as directing sponsor for network management system capabilities, guiding implementation strategy and multi-year technology roadmaps.
• Partners with the Kaiser Permanente Health Plan in facilities and professional contracting administration - partnerships may include sales/marketing, regional care delivery, and national stakeholders to design network strategies aligned with geographic and service line objectives.
• Conducts strategic assessments of external networks to identify opportunities for expansion or modification, with attention to cost, coverage, and market growth.
• Partners with senior leadership in contract negotiations with professional, hospital, health system, and network providers to include overseeing negotiations and contract discussions.
• Ensures the organizational network 1) augments and supports the care delivery system to meet members’ needs for high quality care, remedying any care delivery gaps 2) meets network competency, network adequacy, and regulatory compliance, 3) achieves market competitiveness and affordability, and 4) meets and enhances overall reputational, strategic, and business objectives.
• Provides leadership in mentoring and developing direct reports and staff in a manner that emphasizes the importance of teamwork, collaboration, and the sharing of information, resources, and best practices.
• Facilitates overall supervision, leadership, and guidance to direct reports, including responsibility for hiring, performance evaluation and management, development, and termination, in accordance with organizational policy.

Executive Director, External Provider Management

Program Manager

• Collaborates cross functionally to solve business problems and escalate issues or risks as appropriate
• Serves as the main contact for team athletic trainers, coaches, staff and family members for all medical scheduling needs
• Expedites appointments for athletes with medical specialists
• Arranges expedited diagnostic testing, including MRI, CT scans, and lab work
• Coordinates off-site medical care and provide logistical support for athletes who are away from the team's home base
• Manages communication among the team's medical staff, athletic trainers, and attending physicians to ensure consistent and high-quality care
• Facilitates efficient onboarding for new athletes, which may include scheduling preseason physicals and other medical screenings
• Serves as a resource for athletes' immediate family members, helping them navigate medical needs
• Assists with insurance and billing processes, ensuring timely claims submission and payment
• Ensures team programs deliver intended outcomes by managing activities from initiation to close out
• Monitors project/program performance to ensure initiatives effectively deliver maximum long-term value or benefit to the organization and adjust as needed as priorities and scope evolve
• Manages project/program risks, issues, and trigger events by executing mitigation plans and strategies, and resolving or escalating as appropriate

Sports Medicine Team Program Manager

Business Intelligence Developer

• Develops a deep understanding of operational, clinical and/or administrative functions and processes within areas of focus.
• Maintains expertise in the data landscape and cutting-edge technology, ready with the knowledge and skills to rapidly recommend and execute analytic solutions to business problems.
• Completes analyses and educates customers and leaders on trends, challenges, and opportunities that influence decision-making and action.
• Works through the full life cycle of analytic and/or technical projects from conception to execution: requirement gathering, data exploration, extraction, cleansing, enrichment, visualization, validation, synthesis, and interpretation.
• Ensures quality, clarity, and applicability of deliverables and that they meet customer expectations, regulatory requirements, and/or department standards and assists in communicating deliverables to customers, providing clear and concise explanation of data delivered, and ensures progress reporting throughout life cycle of project.
• Adopts and implements standard methodologies in data infrastructure, reporting and analysis.
• Partners with data engineers to build, enhance and maintain robust data assets including documenting business requirements and conducting UAT.
• Provides project coordination and/or administrative support for various business critical analysis and reporting needs.
• Supports the development and maintenance of project plans, including project schedules and plans for resources, communications and risks.

Business Intelligence Analyst, Level 2

• Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards.
• Evaluates and improves delivery of service by initiating and promoting best practice models and monitors individual and team performance levels to identify areas where improvements are needed or where high performance should be acknowledged.
• Works in partnership with other Kaiser Permanente teams and hospital departments to develop department benchmarks and track performance against benchmarks.
• Understands and executes on area strategy and operational needs, including gaining expertise on external market and factors in the area.
• Provides strategic analysis and business planning support to evaluate opportunities to reduce costs, improve member services and quality of work life.
• Analyzes and creates systems to match appointment supply with demand and to create close collaboration with Regional Appointment Center to support clinic operational needs.
• Foster innovation in creating non-visit options for meeting member needs.
• Develops and implements appropriate reporting tools and training / communication activities within and outside the department through leadership and ensuring success of business strategies.
• Prepares special and recurring reports and analyses, internalization studies, business case development.
• Plans and executes department-based budgeting and identifies priorities to best manage both internal and external costs.
• Monitors department finances that contribute to the overall value metrics.
• Partners with departments on both internal and external financial indicators and develops processes to ensure total capture.
• Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, participates and presents in special committees and/or projects.

Senior Practice Director – Hospital Services

Executive Director, External Provider Management

Sports Medicine Team Program Manager

Business Intelligence Analyst, Level 2

Practice Director - Eye Care