Practice Director 2 – Primary Care
Northwest Permanente
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Oregon • United States
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Job Level
About the role
- Oversee daily service area for Primary Care operations, ensuring quality, service standards, and continuous performance improvement.
- Monitor industry trends and benchmarks to guide strategy and maintain departmental leadership.
- Partners with KP, specialty departments, and physician leaders to manage clinician resources and support operational goals.
- Coach clinicians and teams to improve performance and service delivery.
- Train and mentor new leaders across NWP, Health Plan, and labor groups.
- Provide strategic analysis to identify cost saving, service enhancing, and quality of work life opportunities.
- Partner with KP leaders and primary care leaders to optimize appointment supply and demand.
- Develop reporting tools, communication plans, and training to support business strategies.
- Prepare reports, business cases, and operational analyses for decision making.
- Lead assigned regional projects to support strategic and operational initiatives.
- Manage departmental budgeting, financial monitoring, and cost management priorities.
Requirements
- Masters in business/health care administration or bachelor’s plus six years of related experience, with at least five years of healthcare/business leadership.
- Experience in financial management, budgeting, program development, quality improvement, and project management.
- Strong analytical skills with the ability to interpret complex data and drive performance improvement.
- Demonstrated ability to lead in a culturally diverse environment and support culturally competent care.
- Solid understanding of clinical and operational workflows, licensure requirements, and scope of practice concepts.
- Proven capability in change management and process improvement within complex healthcare settings.
- Excellent verbal and written communication skills; ambulatory care and supply demand modeling experience preferred.
Benefits
- 15% employer contribution to retirement programs, including pension
- 90% employer-paid health plan
- Tuition Reimbursement
- Child Care Benefits
- Flexible Work Schedules
- Paid Parental Leave
- Self-Care Days + Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementbudgetingprogram developmentquality improvementproject managementdata analysischange managementprocess improvementreporting toolsoperational analysis
Soft Skills
leadershipcoachingmentoringanalytical skillscommunication skillscultural competenceperformance improvementstrategic analysisteam collaborationdecision making
Certifications
Masters in business administrationMasters in health care administration