Contact Center Loan Support Specialist
Northwest Bank
full-time
Posted on:
Location Type: Office
Location: Erie • New York • Pennsylvania • United States
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Salary
💰 $16 - $18 per hour
About the role
- Provide support to internal and external customers with a broad range of loan support questions and issues
- Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction
- Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets
- Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach
- Support new employee training as a coach/mentor to newly hired team members
- Maintain strong levels of attention to detail while completing assigned tasks
- Work extended hours and weekends on a rotating basis to provide support to internal and external customers
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Requirements
- High School Diploma, Associate's Degree, or equivalent preferred
- 2-3 Years Internal/External customer service experience preferred
- 2-3 Years Bank or financial services experience preferred
Benefits
- Shift differentials for hours worked outside of standard office operations
- Additional bonus earning opportunities and benefits are also available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client experiencecustomer serviceattention to detailcoachingmentoringproblem solvingteamworkcommunicationservice level achievementquality standards
Certifications
High School DiplomaAssociate's Degree