Northwest Bank

Analyst

• Perform all duties required for the funding of indirect loans, including document review
• Provide excellent customer and business unit support service
• Partner with vehicle specialists as required to ensure proper documentation for securing collateral
• Manage work queues / workflows as needed
• Identify and resolve customer service issues
• Ensure compliance of loan packages received for funding
• Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Loan Servicing Analyst – Indirect

Financial Crime

• Collaborate with Audit Management to develop audit scopes that address significant financial crimes risks and regulatory requirements
• Perform detailed reviews of audit samples and validate compliance with established controls
• Prepare clear, concise summaries of audit results and present findings to management
• Lead audit engagements from initiation through completion, including scoping, fieldwork, reporting, and follow-up activities
• Conduct validation testing of previously identified issues to confirm that corrective actions have been implemented effectively and sustainably

Financial Crimes Audit Team Lead

Customer Support

• Provide support to internal and external customers with a broad range of loan support questions and issues
• Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction
• Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets
• Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach
• Support new employee training as a coach/mentor to newly hired team members
• Maintain strong levels of attention to detail while completing assigned tasks
• Work extended hours and weekends on a rotating basis to provide support to internal and external customers
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Contact Center Loan Support Specialist

Auditor

• Perform and complete internal credit audits as assigned
• Research and interpret relevant regulations, policies, and procedures
• Evaluate effectiveness of credit policies and procedures, identify weaknesses
• Keep track of and update schedule of whereabouts during audits
• Assist in developing the scope, audit objectives, and audit program based on assessed risk
• Prepare meeting materials and present findings to department manager and auditors
• Produce various audit reports/management letters/credit reports

Senior Credit Review Auditor

Business Development Rep

• Responsible for leading business development with a primary focus on SBA lending and deposit growth
• Aggressively soliciting and servicing prospective and current clients
• Producing SBA 7a, 504 and USDA loans
• Generating and managing a portfolio of business and corresponding relationships
• Seeking new accounts through calling efforts, marketing, and referrals
• Developing new and expanding existing business banking relationships
• Completing understanding of all financial products, target markets, and solutions with a strong emphasis on SBA and USDA credit, fee income, operating accounts, and treasury/cash management structure
• Developing partnerships with Branch Managers, Treasury Management Advisors and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest
• Achieve and exceed budget goals as assigned by Region

Senior Business Development Officer

• Responsible for leading business development with a primary focus on SBA lending and deposit growth
• Aggressively soliciting and servicing prospective and current clients producing SBA 7a, 504 and USDA loans
• Generating and managing a portfolio of business and corresponding relationships
• Interview applicants to develop information concerning their financial needs and repayment ability
• Educate prospective clients about the Bank’s underwriting guidelines, SBA programs and government regulations
• Proactively keep abreast of industry trends and achieve budget goals as assigned by Region
• Manage Business Banking SBA portfolio of both credit and noncredit clients

Senior Business Development Officer, Small Business Administration

• Provides analytical, tier 2/3 technical support for business applications
• Mentors and coaches junior team members
• Creates and maintains documentation relative to application support and implementation
• Maintains application reliability by identifying systemic issues through root cause analysis
• Independently supports, installs, troubleshoots, maintains, and manages applications
• Gathers, analyzes, and documents business requirements in IT projects aiming at creating new solutions
• Tests, implements, documents, and supports assigned core banking solutions
• Interacts with Fiserv to solve problems and implement projects
• Drives resolution of issues through problem solving, identification of necessary resources, and escalation
• Creates and maintains architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio
• Facilitates and drives sessions with internal customers to assess business needs
• Supports ETL solutions using SQL Query and other languages/tools

Senior Application Systems Analyst

Call Center Representative

• Provide support to internal and external customers with a broad range of fraud related matters
• Deliver best-in-class customer experience to both internal and external customers
• Support fraud intake process ensuring that all operational steps are taken
• Work to resolve complex customer service issues
• Monitor intake cases and report any trends to leadership
• Maintain support of early detection monitoring and other fraud reports
• Appropriately assess risk when business decisions are made
• Maintain strong levels of attention to detail
• Work extended hours and weekends on a rotating basis
• Provide case closeout support after fraud related issues have been resolved

Senior Contact Center Fraud Specialist

Data Analyst

• Develop / Manage Deposit Pricing models to optimize rate / marketing activities allowing the bank to grow at the lowest overall cost.
• Assist in the management of overall Net Interest Margin for organization, partnering with Retail, Business and Commercial Lines in addition to Treasury management to find the optimal pricing point to support balance acquisition and retention through economic cycles.
• Execute short-term rate tactics, support the development of new product and rate concepts, and develop long term product pricing and rate strategies
• Support the development / management of overall end to end bank exception rate processes.
• Partner with stakeholders to execute on all rate change implementations.
• Partner with other Product Management team members and other stakeholders to support development of the product vision, make recommendations related to product design/functionality (as measured by customer value, growth and business outcomes) and work with marketing and sales to ensure we are executing on those visions
• Partner with internal stakeholders, aligning on customer and market research and analytics to ensure we are working towards our current year objectives.
• Manage third party relationships, including Curinos, related to competitive insights, model development and deployment.
• Research customer segments served by Northwest Bank’s products, conduct market assessments, and recommend actions to increase share of wallet and market share
• Support in the development of annual and strategic financial plans for Deposit Portfolio.
• Create general Ad Hoc analysis within the deposit portfolio.
• Maintain Northwest Bank’s standard for internal controls, such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed
• Support in Vendor management responsibilities
• Market Research and Analysis:
• Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities make enhance existing products. Perform continuous benchmarking related to our Deposit Rates and Product offerings.
• Portfolio Management:
• Monitor portfolio trends including P&L, Balances, Fee income, productions, attrition. Report out to partners, make recommendations for enhancements/corrective action when actuals are not inline with expectations.
• Work closely with Treasury to support overall bank funding.
• Risk Management:
• Have solid understanding of first line of defense, the importance of risk management and their roles and responsibilities therein
• Knowledge of fundamental regulations governing U.S. retail deposit accounts, payments, and digital banking services, including but not limited to Regulation DD, Truth in Savings, Regulation E, and Regulation CC. Apply this knowledge to ensure compliance, risk management, and proper regulatory reporting
• Working knowledge of other important regulations, including but not limited to the Bank Secrecy Act (BSA), Patriot Act and Office of Foreign Assets Control (OFAC)

Deposit Pricing & Analytics Manager

Human Resources

• Supports Workday processes and configuration with a concentration on various HCM skus
• Leads requirements gathering, regression testing, and configuring business process changes
• Develops and maintains custom reports, dashboards, and data feeds to various internal stakeholders
• Proactively tests and improves current HR business processes to ensure accuracy and drive automation