Northwest Bank

System Administrator

• Ensure accuracy while meeting the established service level agreements and benchmarks
• Ensure total document and data integrity attributes to comply with CECL data points
• Respond to internal and external customer inquiries with exemplary customer service in the established time frame
• Collaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)
• Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that arise
• Lead any acquisition activities as needed
• Remain current on relevant system enhancements and updates
• Maintain updates to department procedures and user guides
• Serve as back-up in the absence of the department manager
• Participate in a leading role on behalf of department in bank-wide projects
• Participate in department talent recruiting efforts and interviewing process
• Design, develop and facilitate department training

Commercial Information Systems Administrator III

Software Engineer

• Develop applications and solutions using RPG, SQL RPG, CL or other equivalent programming languages
• Develop and maintain solutions utilizing Fiserv Signature
• Integrate applications to Fiserv Signature using Fiserv Communicator
• Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools
• Follow PMO governance processes to execute a project on behalf of a customer/sponsor
• Work with internal customers to assess business needs and work with a team to design solutions
• Participate in all phases of the software development life cycle (SDLC)
• Participate in developing user and technical documentation
• Lead requirements analysis and application design for smaller projects
• Learn to consider information security and regulatory requirements in SDLC
• Troubleshoot and resolve daily issues with the perspective of minimizing incidents and developing supporting documentation that may be used by Tier 1 support teams
• Accept mentorship from senior developers and may mentor Core Application Developer I
• Install new software and custom changes following Change Management disciplines
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Participate in other special projects

Core App Developer II

Financial Planning and Analysis

• Oversee daily operations of the financial center
• Ensure exceptional customer service
• Achieve sales goals
• Foster employee development
• Maintain operational soundness
• Ensure compliance with bank policies and regulations
• Represent Northwest Bank in the local community

Financial Center Manager

Data Analyst

• Support the design, development, and maintenance of complex financial models
• Develop quantitative tools for pricing, profitability, and product strategy
• Use Python or R for data analysis and model development
• Utilize Power BI for portfolio analytics and communication with partners
• Collaborate with line-of-business and operations partners to identify needs and develop requirements

Quantitative Analyst

Human Resources

• Provide expert guidance to managers and employees on employee relations issues, including performance management, disciplinary actions, and conflict resolution.
• Conduct thorough, confidential investigations into employee complaints, including harassment, discrimination, and ethical concerns, ensuring compliance with internal policies and banking regulations.
• Partner with Legal, Compliance, and HR leadership to ensure consistent and legally sound handling of employee relations matters.
• Monitor and analyze employee relations trends, identifying risk areas and recommending proactive solutions to improve workplace culture and reduce liability.
• Support the development and delivery of training programs on workplace conduct, ethics, respectful communication, and regulatory compliance.
• Collaborate with HR Business Partners and senior leaders to support organizational changes, restructures, and workforce planning initiatives.
• Maintain detailed documentation of employee relations cases, ensuring accuracy, confidentiality, and compliance with recordkeeping standards.
• Assist in the review and enhancement of employee relations policies and procedures to align with banking industry standards and employment law.
• Serve as a resource for interpreting federal and state employment laws, banking regulations, and internal policies.

Employee Relations Partner

Compliance

• Ensure compliance with Company HMDA and Adverse policies
• Meet Quality Control production goals
• Support production team turn time goals
• Minimize errors, ensuring quality results
• Maintain objectivity in assessment of compliance with policies
• Recommend and encourage corrective actions for compliance while supporting efficiency and customer service initiatives
• Actively participate in educational seminars and training
• Perform post-close file reviews to ensure documentation supports HMDA data integrity
• Track recurring HMDA issues
• Recommend enhancements to HMDA process

Commercial Information Systems Administrator III

Core App Developer II

Financial Center Manager

Quantitative Analyst

Employee Relations Partner

Retail Lending Compliance Specialist