Northwest Bank

Analyst

• Perform all duties required for the funding of indirect loans, including document review
• Provide excellent customer and business unit support service
• Partner with vehicle specialists as required to ensure proper documentation for securing collateral
• Manage work queues / workflows as needed
• Identify and resolve customer service issues
• Ensure compliance of loan packages received for funding
• Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed

Loan Servicing Analyst – Indirect

Financial Crime

• Collaborate with Audit Management to develop audit scopes that address significant financial crimes risks and regulatory requirements
• Perform detailed reviews of audit samples and validate compliance with established controls
• Prepare clear, concise summaries of audit results and present findings to management
• Lead audit engagements from initiation through completion, including scoping, fieldwork, reporting, and follow-up activities
• Conduct validation testing of previously identified issues to confirm that corrective actions have been implemented effectively and sustainably

Financial Crimes Audit Team Lead

Customer Support

• Provide support to internal and external customers with a broad range of loan support questions and issues
• Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction
• Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets
• Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach
• Support new employee training as a coach/mentor to newly hired team members
• Maintain strong levels of attention to detail while completing assigned tasks
• Work extended hours and weekends on a rotating basis to provide support to internal and external customers
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Loan Servicing Analyst – Indirect

Financial Crimes Audit Team Lead

Contact Center Loan Support Specialist