Commercial Information Systems Administrator III

Northwest Bank

Support loan originations systems for banking operations. Collaborate with teams and maintain system integrity while ensuring exemplary customer service.

Posted 7/3/2026full-timeBellevue • Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Banking and Customer Service, with a strong focus on compliance, regulatory issues, and system administration for nCino, Baker Hill, or LaserPro. Capable of leading projects, training, and maintaining document integrity while ensuring exemplary customer service.

Highest-signal resume keywords

Banking ExperienceCustomer Service ExperienceSystem Administration for nCinoAdvanced Certified AdministratorKnowledge of Commercial Loan Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationData IntegrityDocument ComplianceProject LeadershipTraining Development

Soft Skills

Effective CommunicationActive ListeningRelationship BuildingAnalytical Decision-Making

Tools & Technologies

NCinoBaker HillLaserPro

Certifications & Qualifications

Advanced Certified AdministratorCertified Administrator

Industry Keywords

LendingComplianceCredit PolicyRegulatory IssuesSmall Business Loans

About the role

Key responsibilities & impact

Ensure accuracy while meeting the established service level agreements and benchmarks
Ensure total document and data integrity attributes to comply with CECL data points
Respond to internal and external customer inquiries with exemplary customer service in the established time frame
Collaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)
Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that arise
Lead any acquisition activities as needed
Remain current on relevant system enhancements and updates
Maintain updates to department procedures and user guides
Serve as back-up in the absence of the department manager
Participate in a leading role on behalf of department in bank-wide projects
Participate in department talent recruiting efforts and interviewing process
Design, develop and facilitate department training

Requirements

What you’ll need

Bachelor's Degree in Business Administration/Finance
6 - 8 years Banking experience in the area of lending
6 - 8 years Customer Service experience
Experience as a System Administrator for nCino, Baker Hill, or LaserPro
Ability to establish effective working relationships among team members
Ability to present and express ideas and information clearly and concisely
Ability to actively listen to achieve understanding
Ability to make right decisions based on perceptive and analytical processes
Knowledge of commercial and small business loan products, credit policy, compliance, and regulatory issues
Advanced Certified Administrator Within 6 months
Certified Administrator Within 6 months

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development