Senior Contact Center Fraud Specialist
Northwest Bank
full-time
Posted on:
Location Type: Hybrid
Location: Warren • New York • Ohio • United States
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Salary
💰 $18 - $20 per hour
Job Level
About the role
- Provide support to internal and external customers with a broad range of fraud related matters
- Deliver best-in-class customer experience to both internal and external customers
- Support fraud intake process ensuring that all operational steps are taken
- Work to resolve complex customer service issues
- Monitor intake cases and report any trends to leadership
- Maintain support of early detection monitoring and other fraud reports
- Appropriately assess risk when business decisions are made
- Maintain strong levels of attention to detail
- Work extended hours and weekends on a rotating basis
- Provide case closeout support after fraud related issues have been resolved
Requirements
- High School Diploma or equivalent preferred
- Associate's Degree or equivalent preferred
- 2 - 3 years Bank or Fraud related experience preferred
- 2 - 3 years Clerical or case management preferred
- Ability to establish effective working relationships among team members
- Ability to present and express ideas and information clearly and concisely
- Ability to actively listen to achieve understanding
- Ability to establish courses of action for self to accomplish specific goals
- Ability to make right decisions based on perceptive and analytical processes
- Knowledge of regulatory and compliance standards
- Knowledge of check cashing laws
- Ability to understand account histories and transactions
Benefits
- Additional bonus earning opportunities and benefits
- Competitive compensation and benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud detectioncase managementrisk assessmentcustomer servicedata analysisreportingattention to detailregulatory compliancecheck cashing laws
Soft skills
effective communicationactive listeningrelationship buildingproblem solvingdecision makinggoal settinganalytical thinking
Certifications
High School DiplomaAssociate's Degree