NorthPoint Development

General

• Coordinate a seamless arrival process by reviewing expected guests, greeting visitors professionally, offering refreshments, and escorting guests to the correct meeting spaces.
• Conduct pre-meeting checks to confirm rooms are clean, technology is functioning, virtual meeting links are ready, and catering or materials are prepared as needed.
• Coordinate catering for executive meetings, guest visits, and internal events, ensuring timely delivery, professional presentation, and appropriate clean-up in partnership with the building support team.
• Serve as a key point of contact for guest and executive requests. When issues arise, such as AV needs or temperature concerns, coordinate with the appropriate team to help resolve them efficiently.
• Assist external visitors with transportation coordination, local recommendations, and other reasonable requests that support exceptional guest experiences.
• Participate in daily coordination with Facilities and Engineering to review visitor schedules, maintenance activity, and any potential disruptions that may impact meetings or guests.
• Partner with the Office Coordinator(s) to maintain appropriate reception coverage, support smooth handoffs, and ensure the front desk remains organized and welcoming.

Corporate Concierge, Experience Coordinator

Manager

• Provide excellent service to our industrial commercial real estate customers through our core values.
• Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
• Follow-up with the tenant to ensure satisfactory resolution of the issue.
• Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections of the commercial property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
• Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Become proficient with the Yardi Property management software, Salesforce and Monday.com.
• Create building and property operating budgets utilizing Yardi Advanced Budgeting
• Complete Property tenant CAM Reconciliations utilizing Yardi.
• Maintain appropriate records, correspondence and file notes in Lease Manager.
• Provide 5 Year Building Capital Plans
• Collaborate with Asset Management team on funding the plans/needs.
• Track tenant lease expirations, plan for move-outs/renewals as required.
• Collaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Participate in new building onboarding punch walks and follow through on completions with the Development Manager and one year warranty review.
• Work directly with the Development Management team to ensure a smooth transition of a building post construction.
• Be proactive in addressing warranty issues during the first 12 months post construction.
• Assist the Regional Director of Property Management with establishment of the Property
• Monitor all key dates and reporting within Yardi and Salesforce.
• Assist the Regional Director of Property Management with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Assist in the production of monthly and annual reports.
• Assist in preparation of transaction related documents.
• Assist in maintaining tenant contact lists in Yardi for the company.
• Aid in the production of departmental reports (e.g. business plans, financial statements, RFPs).
• Contractor coordination.
• Coordinate tenant move-ins/move-outs.
• Approve and/or obtain estimates/bids for repairs at the property.
• Generate and track Service orders, approvals and distribution.
• Ensure accurate compliance with contracts of all property related invoices and verify and approve all service work order billings.
• Update new property information in Yardi, SalesForce and on Building Engineer reference sheets.
• Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
• Ensure proper property and GL coding on invoices.
• Investigate cost reduction opportunities.
• Assist corporate accounting with questions related to the property and resolution of vendor issues.

Commercial Property Manager

• Critically review environmental reports to assess properties environmental conditions
• Develop environmental investigation and remediation work scopes with environmental consultants
• Support property transaction decisions with environmental inputs
• Interface with regulatory agencies, attorneys, and property stakeholders
• Advise construction teams on protocols and permit-compliance requirements
• Assist in developing budgetary estimates of environmental-related costs

Environmental Development Manager

• Critically review environmental reports to assess properties environmental conditions, regulatory compliance status and go-forward requirements, as well as gaps in site conceptual models to be addressed by additional investigation and remediation.
• Develop environmental investigation and remediation work scopes with environmental consultants, manage their performance, and interpret findings.
• Support property transaction decisions with inputs regarding environmental liabilities and risks, development restrictions, and construction requirements and costs.
• Interface with regulatory agencies, attorneys and property sellers, buyers, investors and lenders regarding NorthPoints environmental investigations, remediation, reporting and compliance.
• Advise construction teams and contractors on appropriate protocols for earthwork, managing impacted materials, site-worker safety, permit-compliance requirements and soil management plans.
• Assist in developing budgetary estimates of environmental-related costs in overall redevelopment project proformas.

• Critically review environmental reports to assess properties environmental conditions and compliance status
• Develop environmental investigation and remediation work scopes with environmental consultants
• Support property transaction decisions regarding environmental liabilities and risks
• Interface with regulatory agencies and other stakeholders
• Advise construction teams on appropriate protocols for earthwork and site-worker safety
• Assist in developing budgetary estimates of environmental-related costs