Customer Engineer (Solution Architect) - TOLA - Remote
Zero Networks
Salary
💰 CA$119,000 - CA$161,000 per year
Job Level
Senior
About the role
- Conduct primary research (workshops, focus groups, interviews) to source novel data and insights.
- Complete secondary research, including jurisdictional scans, surfacing emerging technology trends, policy developments, and priorities.
- Clean, code, and analyze primary data; perform qualitative and quantitative analyses (normalization, clustering, cross-tabulations).
- Review client documentation (workflows, policies, processes) and relevant legislation; identify gaps and define desired future states.
- Develop practical recommendations aligned to strategic goals and draft implementation roadmaps with measurable indicators.
- Engage stakeholders (policymakers, industry executives, subject-matter experts); facilitate workshops and roundtables using co-design practices.
- Craft and deliver impactful presentations for internal and external audiences.
- Author reports, strategies, roadmaps, white papers, and thought leadership content ensuring accuracy and engagement.
- Manage multiple concurrent projects, proactively identify risks and plan mitigation strategies.
- Collaborate with interdisciplinary teams across geographies and time zones; engage technical SMEs to shape deliverables.
- Act as a point of contact for clients; build and nurture strong client relationships and support business development/pre-sales activities.
- Engage the broader community at events and conferences.
Requirements
- 5+ years of experience in research, consulting, business analysis, or a related field.
- OCAP certification is required.
- Proven track record of successfully delivering consulting projects.
- Deep understanding of research methodologies and best practices.
- Experience with facilitation and co-design, including leading inclusive workshops, roundtables, focus groups, or other collaborative solution-building processes.
- Subject-matter expertise in one or more of the following: technology/digital transformation, service design, economic development, labour market, public policy.
- Experience developing KPIs and evaluation frameworks to measure impact.
- Excellent communication, presentation, and relationship-building skills.
- Ability to navigate ambiguity and consistently deliver in a fast-paced environment.
- Problem-solver and systems thinker, with high attention to detail.
- Experience working with public sector clients and familiarity with government processes are strong assets.
- Experience with program and policy design and evaluation is a strong asset.