noris network AG

ServiceNow

• Aktive Identifikation und Gewinnung von Neukunden im Enterprise-Segment sowie im öffentlichen Sektor durch Eigenakquise und Kooperation mit ServiceNow und Partnern
• Erfassung von datenschutz- (DSGVO) und souveränitätsbezogenen Pain Points sowie Positionierung der Souveränen ServiceNow-Cloud als optimale Betriebslösung
• Eigenverantwortliche Steuerung des gesamten Sales-Cycles vom Erstkontakt über komplexe Ausschreibungsverfahren bis zum erfolgreichen Vertragsabschluss
• Strategischer Ausbau von Partnerschaften innerhalb des ServiceNow-Ökosystems (unter anderem mit Consulting-Partnern und Implementierern)

Business Development Manager – ServiceNow Sovereign Cloud

Technical Account Manager

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers
• You act as the indispensable link between customers, our operations teams and IT Service Management
• You review change requests and verify that technical documentation is up to date and complete
• You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements
• You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management
• In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

Operations Manager – Technical Account Manager

Technical Writer

• Creation, maintenance and further development of technical documentation (e.g., customer manuals, operation manuals, process and service documents) in close cooperation with specialist departments, based on XML or Markdown
• Application of style guides, templates and processes for content governance and versioning
• Support and troubleshooting of automated publication pipelines using tools such as GitLab, DITA Open Toolkit and REST APIs
• Ensuring consistent, auditable and compliance‑conform documentation
• Continuous optimization of documentation processes and active contribution to the AI‑assisted editorial work of the future

Business Development Manager – ServiceNow Sovereign Cloud

Operations Manager – Technical Account Manager

Junior Technical Writer / Junior Technical Editor