noris network AG

ServiceNow

• Aktive Identifikation und Gewinnung von Neukunden im Enterprise-Segment sowie im öffentlichen Sektor durch Eigenakquise und Kooperation mit ServiceNow und Partnern
• Erfassung von datenschutz- (DSGVO) und souveränitätsbezogenen Pain Points sowie Positionierung der Souveränen ServiceNow-Cloud als optimale Betriebslösung
• Eigenverantwortliche Steuerung des gesamten Sales-Cycles vom Erstkontakt über komplexe Ausschreibungsverfahren bis zum erfolgreichen Vertragsabschluss
• Strategischer Ausbau von Partnerschaften innerhalb des ServiceNow-Ökosystems (unter anderem mit Consulting-Partnern und Implementierern)

Business Development Manager – ServiceNow Sovereign Cloud

Technical Account Manager

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers
• You act as the indispensable link between customers, our operations teams and IT Service Management
• You review change requests and verify that technical documentation is up to date and complete
• You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements
• You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management
• In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

Operations Manager – Technical Account Manager

Technical Writer

• Creation, maintenance and further development of technical documentation (e.g., customer manuals, operation manuals, process and service documents) in close cooperation with specialist departments, based on XML or Markdown
• Application of style guides, templates and processes for content governance and versioning
• Support and troubleshooting of automated publication pipelines using tools such as GitLab, DITA Open Toolkit and REST APIs
• Ensuring consistent, auditable and compliance‑conform documentation
• Continuous optimization of documentation processes and active contribution to the AI‑assisted editorial work of the future

Junior Technical Writer / Junior Technical Editor

Manager

• Support in managing customer relationships and contributing to the optimization of IT services
• Preparation and compilation of service reports and assistance with regular reporting
• Preparation and follow-up of service meetings, including minute-taking
• Participation in Service Level Management, in particular monitoring and documenting customer-specific SLAs
• Assistance in identifying customer requirements and in the continuous improvement process
• Involvement in communicating root causes (RCA) and actions within Problem Management
• Support in preparing and following up on audit activities and reviews
• Coordination with internal departments to ensure service quality

Junior IT Service Manager

• Weiterentwicklung von Kundenbeziehungen sowie stetige Optimierung der IT-Services
• Service Level Management, insbesondere Qualitätskontrolle und -sicherung für kundenspezifische SLAs
• Identifikation von Kundenanforderungen und Mitwirkung am kontinuierlichen Verbesserungsprozess
• Eskalationsinstanz bei Störungen und Ableitung von Optimierungsmaßnahmen
• Moderation und Durchführung von Service Meetings
• Regelmäßige Berichterstattung auf Basis der erstellten Service Reports und Kanalisierung von Kundenanforderungen
• Abstimmung mit dem Vertrieb bei vertraglichen und kaufmännischen Fragestellungen zur Etablierung einer hohen Kundenzufriedenheit
• Begleitung von Prüfungshandlungen und Audits
• Kommunikation von Störungsursachen (RCA) und Maßnahmen zur nachhaltigen Behebung im Problem Management

IT Service Manager

Systems Engineer

• Operation of VMware NSX-T with the following focuses
• Second- and third-level troubleshooting
• Lifecycle management
• Adjustment of BGP peerings, e.g., new Edge node peering
• Adjustment of routing via prefix lists
• Supporting our customers in implementing micro-segmentation

Senior IT Systems Engineer – Focus on NSX-T

Security Analyst

• Formulating hypotheses about potential threats
• Manual and partially automated analysis of IT systems and validation of hypotheses using SIEM
• Proactive and iterative threat hunting through networks to detect and isolate advanced threats
• Improving the automated components of the detection system
• Investigating potential risks and tracking suspicious network activity
• Preparing IT security assessments for security-related incidents
• (Partial) participation in IT projects, particularly in implementing security-related solutions
• Planning and executing standard changes in accordance with ITIL
• Participation in on-call duty