Norfolk County

Risk

• Provides administration and oversight of the corporate claims management and damage cost recovery programs;
• Responsible for adjusting all assigned self‑insured corporate claims, including first and third‑party losses, from inception through resolution.
• Investigates, negotiates, and resolves liability claims made against the corporation, including bodily injury and property damage claims, within delegated authority.
• Conducts on‑site claim investigations, including scene examinations, and obtains statements from claimants, internal staff, and witnesses to assess legal liability.
• Develops, coordinates, and administers the corporate damage cost recovery and subrogation program to ensure effective recovery of monies owing to the County from responsible third parties.
• Manages and monitors insurance‑referred claims to ensure they are handled effectively, economically, and in the County’s best interest.
• Coordinates the gathering of internal and external documentation and evidence for the investigation and defence of claims.
• Liaises and coordinates with internal staff, third‑party claimants, insurance adjusters, legal counsel, insurers, and insurance providers to investigate claims, assess exposure and liability, and support effective claim resolution.
• Coordinates and manages small claims court actions, acting as the corporate representative and providing settlement instructions as required.
• Reviews and analyzes relevant productions, including expert reports, legal reports, medical records, repair estimates, and other supporting documentation.
• Maintains accurate internal claim reserves and tracks all claim details within the risk management system to ensure complete and accurate file management.
• Attends claim litigation, mediation, and arbitration proceedings as client representative for the Corporation, as required.
• Reviews incident reports and claims with internal departments to identify potential risk exposures and provide recommendations to reduce the frequency and severity of future losses.
• Identifies and evaluates potential operational risk exposures and loss trends to recommend risk mitigation strategies to staff at all levels to minimize risk in all service areas.
• Reviews and evaluates internal projects, insurance certificates, insurance requirements, contracts, tenders, and policies to ensure they appropriately support corporate risk mitigation and risk transfer strategies.
• Conducts periodic reviews of department operations, activities, and processes to identify and resolve potential risk exposures.
• Conducts risk inspections of County facilities and operations to identify hazards, prepare findings reports, and provide risk analysis recommendations for loss prevention.
• Develops, coordinates, and delivers risk management and loss control seminars and training programs for internal departments, promoting progressive risk management objectives, principles, and techniques across the corporation.
• Assists with insurance program renewals and procurement, and supports the administration, monitoring, and financial oversight of the self‑insurance reserve fund.
• Supports the administration of the certificates of insurance tracking and approval process.
• Supports the tracking and maintenance of insured values of corporate assets to ensure accurate insurance coverage.
• Assists with the development and ongoing review of insurance, claims, and risk management policies and procedures.
• Coordinates with internal departments to determine required insurance coverage and proactively advises insurance brokers and providers of additions, deletions, or coverage changes.
• Prepares and delivers written and verbal reports, policies, procedures, and recommendations to staff at all levels, Council, external agencies, and the public, as required.
• Assists in the preparation and monitoring of the annual insurance and risk management budget, including external premiums, self‑insured reserves, and risk management initiatives.
• To perform other related duties as assigned.

Risk and Claims Coordinator

Financial Planning and Analysis

• Responsible for the management and administration of the County’s Accounting controls.
• Prepare the County’s year-end Financial Statements and Financial Information Returns in CaseWare by gathering all relevant information and ensuring that the data is balanced and cross-referenced with reports from the County’s financial systems.
• Provides assistance to the Deputy Treasurer, Manager of Accounting Services for completion of year-end reporting requirements by ensuring that all year-end working papers are complete and accurate.
• Aid the Deputy Treasurer in liaising with the County’s appointed external auditors for all audit related functions.
• Serve as the key contact and liaison with the County’s appointed actuary and be responsible for ensuring that annual updates are completed as required.
• Coordinate annual year end audit requirements to ensure that timelines are met and all necessary information is gathered efficiently and effectively.
• Gather all relevant information for the completion of the County’s annual Financial Information Return, ensuring that the data is balanced and cross-referenced with reports from the County’s financial systems.
• To provide high level internal/external audit assistance to County Departments/Divisions.
• Manages the policies and procedures for data collection and financial information processing including review and updating of Internal Control systems.
• Develops and maintains financial reports for Departments / Divisions to meet their internal management reporting and external financial reporting requirements.
• On an ongoing basis, reviews Department / Division business processes providing recommendations on re-engineering processes to provide operational efficiencies.
• Responsible for monitoring major financial information processes, ensuring the information is accounted for accurately and on a timely basis – for example: salaries and benefits, transfers, HST, trust accounting, accounts receivable.
• Develop and process extraction routines and scripts to create customized analyses to meet audit requirements of County’s external auditors, CRA auditors and Federal / Provincial audits, etc.
• Oversee the County’s bank reconciliation, debt accounting, HST filing.
• Responsible for managing accounts receivable invoicing processes in a timely manner and in accordance with applicable corporate policies.
• Act as a team leader by providing day-to-day supervision and direction to direct reports in order to maintain the delivery of timely and effective service.
• To manage staff and oversee staffing requirements including recruitment, training, and performance evaluations.
• To perform other related duties to assist in all functional areas of the Finance Department.

Supervisor, Financial Operations, Internal Audits

Director

• To coordinate and effectively manage the financial, human and physical resources of the Haldimand Norfolk Housing and Social Services Department in conjunction with the vision of the division’s strategic plan and corporate strategic priorities and vision.
• To ensure efficient, effective and responsive client services that considers the community’s and stakeholders’ needs balanced against the municipality’s fiscal and legal responsibilities.
• To provide effective and efficient administration of the Housing and Social Services portfolio in compliance with Provincial legislation.
• Ensure Housing and Social Services programs are delivered in compliance with applicable legislation, regulations and policies of all levels of government.
• Provide required information / reporting on housing and social services funding and programs, including service targets and performance measures to Municipal, Provincial and Federal Governments.
• Develop, monitor and report on annual budgets within the Housing and Social Services Department.
• Ensure the accurate completion and timely submission of all required federal, provincial and municipal reporting for Housing and Social Services programs.
• Prepare annual budgets, service plans and investment plans for all federal and provincial funding, and the annual municipal levy operating budget for the department.
• Work with community, social housing providers to ensure that housing assets are maintained in good condition and capital asset management plans are in place.
• Complete applications and business cases for Federal and Provincial funding, as opportunities exist.
• Monitor the departmental budget and ensure that expenditures remain within the approved budget and funding envelopes.
• Work with Norfolk County Human Resources to recruit, onboard, train and supervise the staff team for the Housing and Social Services Department, including frontline and departmental leadership team members.
• Provide coaching and supervision to the Program Managers and Administrative Assistant in the Housing and Social Services.
• Provide strategic leadership for the Housing Social Services.
• To ensure efficient, effective and responsive client services that balance the community needs with the department’s responsibilities as the Consolidated Municipal Services Manager (CMSM).
• Be responsible for the administration and delivery of the following programs: Ontario Works, Children’s Services, Housing and Homeless Prevention Services.
• Interpret Acts, Regulations and local policies to support service delivery.
• Develop local policy and program standards in conjunction with relevant legislation and regulations.
• Develop and maintain relationships with community partners to support client-centred, integrated service delivery.
• Research policy issues and consult with various stakeholder groups to improve policies and delivery of services.
• To be an active member of the Emergency and Social Services Directors team as a member of the County’s Departmental Leadership Team (DLT).
• Be an effective member of the Emergency and Social Services team by providing input into the strategic planning process including determining priorities, targets, work plans, and the most effective use of resources.
• Participate in corporate initiatives as a member of DLT as requested or required, particularly those that contribute to the work of the Housing and Social Services Department.
• Research, write and present relevant staff reports for Haldimand and Norfolk County Councils.
• Represent Norfolk and Haldimand Counties with provincial Ministries, sector associations (e.g. OMSSA, ONPHA), other County departments and community partners.
• Represent the Emergency and Social Services division as a member of the County’s Emergency Control Group, participating in annual practice and real emergencies as necessary.
• Fulfill the duties of Acting General Manager on a rotational basis with the other Emergency and Social Services Directors.

Director, Housing and Social Services

• Act as the project lead for the development charge background study update.
• Provides technical and analytical support in the update of the County’s Development Charges Background Study and By-law including associated policies while ensuring adherence to the principle of growth pays for growth.
• Conduct research and prepare reports associated with Development Charges policy, including discussion papers, draft policy positions, and staff reports for Council.
• Provide guidance and direction to other department staff for the identification of growth infrastructure needs across the County.
• Work with external consultants, engineering and planning staff to gather and analyze information pertinent to development charges and growth infrastructure requirements.
• Provide advice in the development, implementation, and administration of the County’s Local Service Policies and provide advice to leaders and managers on related policy issues, infrastructure requirements, and costing assumptions.
• Conduct research related to development charges policies and trends in other municipalities.
• Prepare presentations to the community, special interest groups, and Council, as necessary.
• Prepare spreadsheets, analyses and financial models related to development charge cash flows for the purpose of evaluating and assessing the effects of alternate courses of action. Prepare analyses that assist in guiding the timing of corporate investments in infrastructure serving growth.
• Assist in the formulation of recommendations and policy for administration of development charges using knowledge of planning approvals and infrastructure servicing needs of the municipality.
• Provide Manager with final recommendations on all development charge eligible infrastructure claims with supporting rationale linked to approved policies and the DC Background Study.
• Liaise with municipal staff and developers to gather and provide information and educate partners on Development Charges.
• Develops and maintains reserve and reserve fund long-term projections and reporting requirements as necessary for Development Charges.
• Participates in larger scale corporate projects/studies (i.e. Development Charges Study, Rate Studies).
• Undertake various financial studies and / or analysis to facilitate management decision making, as assigned.
• Directly oversee and coordinate external grant application process including regular reporting to senior leadership team and Council in accordance with approved administrative directive.
• Perform other related duties as assigned.

Risk and Claims Coordinator

Supervisor, Financial Operations, Internal Audits

Director, Housing and Social Services

Project Lead, Development Finance