Communications Officer

Norfolk County

Communications Officer responsible for developing clear communications to inform and engage Norfolk County residents. Delivering across digital and print channels supporting County programs and services.

Posted 7/14/2026full-timeSimcoe • 🇨🇦 CanadaMid-LevelSenior💰 CA$29 - CA$36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in corporate writing, graphic design, and communication planning, with a strong focus on creating accessible content that aligns with organizational goals. Proficient in social media management and analytics, ensuring effective public engagement and adherence to communication standards.

Highest-signal resume keywords

Corporate WritingGraphic DesignWeb Content Management SystemsSocial Media ManagementAODA Legislation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Corporate WritingGraphic DesignWeb Content Management SystemsHTMLCSSSocial Media AnalyticsPerformance Metrics TrackingContent EditingCommunication PlanningCustomer Service

Soft Skills

Strong Writing AbilityTeam CollaborationTime ManagementAttention to DetailJudgment

Tools & Technologies

Adobe Creative SuiteCanvaMicrosoft Office SuiteCRM PlatformsSalesforce

Certifications & Qualifications

Valid Ontario Driver’s License

Industry Keywords

AODAWCAG 2.0 AAPlain Language GuidelinesMunicipal ExperienceCommunication Trends

About the role

Key responsibilities & impact

Receives work assignments to create and deliver a range of communications, such as flyers, brochures, posters, reports, and digital content (website, social media, emails, newsletters).
Ensures all work follows timelines and priorities set by the Supervisor.
Ensures all content aligns with and supports Norfolk County’s goals and priorities.
Supports implementation of the team’s business plan.
Prepares and distributes service disruptions, news, notices, and updates using established processes, ensuring accuracy and timeliness.
Creates and formats clear, accessible content (digital, written and print) using established standards (AODA, plain language), exercising judgment to ensure accuracy and appropriateness for different audiences.
Reviews, edits, and enhances customer service content, communication, and responses to ensure it is clear, consistent, accurate and aligned with corporate standards.
Supports public engagement activities by creating content and materials for campaigns, surveys, and community initiatives.
Reviews and edits content to ensure it is clear, consistent, accurate and aligned with corporate standards.
Assists with developing and implementing communication and marketing plans for County programs and services.
Collects and tracks performance metrics (e.g., web and social media analytics) for reporting.
Maintains and organizes communication records and files in accordance with departmental processes and County records and information management policies.
Schedules and posts content across corporate channels, ensuring consistency with corporate messaging and priorities.
Monitors social media comments and direct messages. Uses established process to respond to comments or to notify manager.
Follows approval process to ensure communications are accurate and timely.
Uses corporate standards and templates when creating and publishing website content.
Maintains privacy and confidentiality policies of the organization.
Performs other duties as assigned.

Requirements

What you’ll need

Two (2) year college diploma in communication, media studies, public relations, journalism, marketing, or related field.
Three (3) years’ experience in a formal communication role with progressive experience in communication planning. Municipal experience is an asset.
Demonstrated expertise with:
- Corporate writing for diverse audiences
- Graphic design and design software (e.g., Adobe Creative Suite, Canva)
- Microsoft Office suite
- Web content management systems (CMS), HTML, and CSS
- Website usability and accessibility
- Social media management and analytics
Provides excellent customer service to internal clients.
Strong writing ability, with excellent knowledge of grammar and Canadian Press style, and the ability to write for a wide range of audiences.
Ability to work on multiple projects concurrently while prioritizing tasks throughout the day based on urgency
Knowledge of current communication and engagement trends.
Knowledge of AODA legislation, WCAG 2.0 AA, clear print and plain language guidelines.
Knowledge of CRM platforms such as Salesforce.
Ability to work as part of a team to achieve shared goals and objectives.
Follows safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.
A valid Ontario driver’s license and access to a vehicle.

Benefits

Comp & perks

Posting #: CUPE 46.26 (1 vacancy)
Title: Communications Officer
Job Code: 5CCSPE
Status: Permanent Full Time
Employee Group: CUPE Local 4700
Wage Band: $28.59 - $35.70 per hour (under review)
Hours Worked per Week: 35 hours per week
Division: Corporate Services
Department: Customer Service and Communications
Reports To: Supervisor, Communications
Location: Simcoe, ON (flexible work arrangements based on operational requirements of the role)
Posting Period: July 14, 2026 – July 27, 2026
Accommodation for accessibility available during recruitment process.