Homelessness Prevention Intake / Diversion Worker

Norfolk County

Homelessness prevention worker serving Norfolk County residents experiencing or at risk of homelessness. Assessing needs, diverting from emergency housing, and connecting people to supports.

Posted 8/11/2026full-timeSimcoe • 🇨🇦 CanadaJuniorMid-Level💰 CA$29 - CA$36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intake and support, with a strong focus on connecting individuals and families to community resources and emergency housing programs. Proficient in using assessment tools and maintaining accurate client records in relevant databases.

Highest-signal resume keywords

Crisis Intake And SupportVI-SPDAT And SPDAT AssessmentHIFIS Database ExperienceMental Health And Addictions TrainingCommunity Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementCase ManagementMotivational InterviewingHousing Needs AssessmentData EntryConflict ResolutionClient Record MaintenanceAddictions CounsellingMental Health SupportHomelessness Risk Assessment

Soft Skills

Excellent Interpersonal Skills

Tools & Technologies

Microsoft OfficeHIFIS Software

Certifications & Qualifications

Two-Year Diploma In Social ServicesValid Ontario Driver’s LicenceCriminal Record Check

Industry Keywords

Homelessness PreventionSocial ServicesCommunity SupportsEmergency HousingVulnerable Populations

About the role

Key responsibilities & impact

Provide customer service and respond to inquiries from people experiencing or at risk of homelessness in various settings
Assess housing needs using VI-SPDAT or SPDAT
Divert people from homeless services by referring them to internal and external supports
Facilitate admission to the emergency housing program when appropriate
Connect individuals and families with natural, internal, and community supports to prevent homelessness
Connect individuals and families to the emergency housing program’s external service delivery partner when diversion is not possible
Maintain client records and service delivery data in departmental software such as HIFIS
Perform related administrative tasks for the Homelessness Prevention Services program

Requirements

What you’ll need

Two-year diploma in a related discipline such as Social Services Worker, Human Services, or Addictions Counselling
Over two years’ experience in a Social Services-related position, including direct experience in crisis intake and support, in-house shelter services, addictions and/or mental health intake and case management
Additional training and/or certification in mental health, addictions and/or trauma counselling considered an asset
Valid Ontario Driver’s Licence and access to a reliable vehicle
Excellent interpersonal skills
Working knowledge of community services and supports
Experience working directly with people experiencing homelessness or at imminent risk of homelessness
In-depth knowledge of homelessness risk factors and barriers to housing stability
Training and/or experience in motivational interviewing and assessment tools such as VI-SPDAT and SPDAT
Experience using homelessness-related databases such as HIFIS
Experience with crisis situations and conflict resolution for vulnerable populations with tri-morbidity
Computer knowledge in Microsoft Office and department-specific database software
Successful applicants must provide a current Criminal Record Check, including Vulnerable Sector screening where required, and education verification

Benefits

Comp & perks

Flexible work arrangements may be available based on operational requirements
Equal opportunity employer
Accessibility accommodations available for all parts of the recruitment process
Wage: $28.59 - $35.70 per hour