Nordson Corporation

Account Manager

• Develop and manage strategic initiatives within selected and appointed Key Accounts
• Identify and develop mutually beneficial programs and rules of engagement amongst Nordson stakeholders and the Key Account community
• Strategize, blueprint, implement and manage an evolutionary growth plan for assigned TOP Customers / Key Accounts within the Americas
• Overall account-specific program development and execution
• Identification and relationship development of Customer contacts/departments having influential and decision-making capacity
• Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms and processes
• Coordinate and deliver annual pricing platforms
• Structure and management of capital projects from inception through installation
• Routinely update revenue status against plan including current revenue, backlog and proposed Opportunities to ensure Revenue Gaps align with the targeted budget
• Actively seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model
• Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment
• Build in-depth allied vendor and Customer-centric relationships to maintain existing business and create added value-driven revenue

Strategic Account Manager, Industrial Machinery Sales

Business Analyst

• Serve as the primary IT partner to Sales, Customer Service, Logistics, and Trade Compliance teams
• Lead requirements gathering, process design, and functional solution architecture for SAP SD and GTS
• Drive global template standardization and business process harmonization
• Translate business requirements into functional specifications and system solutions
• Lead SAP enhancements, rollouts, and global deployments
• Support SAP S/4HANA migration initiatives
• Coordinate and support SIT, UAT, regression testing, and production support
• Diagnose and resolve complex application and integration issues

Senior Business Process Analyst – SAP GTS/SD

• Promotes and sells a portfolio of technical and/or non-technical products and/or services and solutions directly to current and new end customers.
• Informs customers of new product/service introductions and prices.
• Creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline.
• Meet or exceed key account program plan objectives.
• Coordinate and manage annual pricing programs.
• Identification of key decision makers within all assigned key accounts and OEMs.
• Management of capital project solutions from project identification to installation.
• Preparing and presenting proposals and project justifications.
• Execution of Key Account strategy (Growth) through in conjunction with Growth & Strategy Leader.
• Supports designated initiatives identified for each key account including required field visits, demonstrations and technical discussions with plant personnel as needed.
• Schedule and facilitate quarterly business reviews with key accounts.
• Coordinates regular travel into identified plants as needed for Nordson personnel.
• Coordinates the training of customer personnel in proper use, maintenance and service of equipment.
• Maintains detailed knowledge of Nordson products, prices, policies and procedures.
• Knows which products can be most advantageously used with various finishing and container products.
• Maintains awareness of competitive products and advises supervisors of competitors’ activities.
• Provides customer service in emergency situations.
• Assists in training of other employees as assigned.
• Prepares and promptly submits administrative and technical reports as directed.
• Maintains personal appearance, test equipment and vehicles in a professional manner.
• Maintains detailed and accurate customer files.