Nordson Corporation

Manager

• Lead a multinational service organization supporting major customers across the packaging industry
• Guide a diverse team of supervisors and managers
• Strengthen operational performance and drive commercial growth through improved service processes
• Elevate technical skill and efficiency of the Team with a customer-oriented mindset and in a European framework
• Create and support specific sales programs to develop service turnover and increase spare-part sales
• Continue the unification and simplification of the European processes in a data-driven decision-making

Service Manager – EMEA

Sales

• Advising and supporting our industrial customers on new systems, spare parts, service and repair orders
• Preparing quotes and delivering company presentations on the latest market trends, tailored to our customers' strategies
• Documenting sales projects in SAP and C4C

Account Sales Manager

Sales Engineer

• Identify, target, and secure new key accounts in alignment with company objectives
• Expand business with existing clients by promoting additional products and applications
• Develop and execute customer-specific account strategies
• Negotiate pricing, contracts, and long-term agreements to ensure profitability and growth
• Work closely with Production, Engineering, Maintenance and Operations to promote Nordson solutions
• Coordinate with Customer Service to ensure timely delivery and support
• Provide market intelligence to internal teams to guide product development and innovation

Field Sales Engineer

Account Manager

• Responsible for sales and service support for all customers in assigned territory
• Travels extensively to assigned customers
• Spends majority of their time one-on-one with customers
• Sales of systems and parts to existing customers and new customers in assigned territory
• Services, installs and maintains all systems installed at assigned customers
• Travels to customer locations daily
• Identifies opportunities and works with Account Coordinator and Application Specialist to sell systems and parts for assigned customers
• Identifies new applications, system upgrades and new customer needs and recommend best solution to improve customer operations
• Maintains detailed knowledge of Nordson products, prices, policies, and procedures
• Provides product and part number information to customer as requested to facilitate customer direct ordering
• Creates formal quotes when required based upon customer needs
• Advises Regional Sales and Service Manager and Application Specialists of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
• Responsible for doing and keeping up-to-date on activity reports, contacts and line surveys in CRM system
• Maintains personal appearance, test equipment, and vehicles in a manner that reflects credit on the corporate image
• Performs other duties as assigned

Strategic Account Manager, Industrial Machinery

Field Engineer

• Provide on-site technical support to customers to promote Nordson Nonwovens technology.
• Perform the maintenance necessary to enable the customer to begin or continue their operation.
• Responsible for preparing a tool kit with the correct set of tools and items necessary to perform their duties at the customer’s facility.
• Summarize on a timely basis within one week of the visit the issues that were covered at the customer's facility in the form of a written service report.
• Provide technical support when telephone calls are received from customers.

Field Service Technician I

• Maintain all packaging customers within designated territory with aim to grow revenue year on year as per the company guidelines & expectations
• Increase system population through pro-active value selling activities within new, existing & competitive accounts
• Work to recapitalize existing Nordson installed base through pro-active focus on customers with inefficient & obsolete equipment
• Introduce, promote & up-sell latest range of Nordson equipment to all customers
• Develop Aftermarket business with aim to grow spare parts revenue stream including maintenance contracts, training & engineering work
• Gain firm knowledge of territory through courtesy calls & liaison with Engineering team
• Generate strong working relationships with adhesive suppliers & transfer knowledge

Outside Sales

• Technical support for our Nordson adhesive application systems
• Installation, commissioning and configuration of customer-specific products and systems at customer sites
• Carrying out service and maintenance tasks such as filter replacement, system cleaning and similar activities
• Performing repairs and ensuring that systems operate flawlessly
• Point of contact for our customers for technical inquiries and issues, with a continuous focus on customer satisfaction
• Advising customers on maintenance, wear parts and spare parts
• Planning service visits to customer sites
• Creation and management of service documentation

Service Mechatronics Technician – Field Service

• Develop and build long-term relationships with key stakeholders in both existing and potential customers
• Collaborate closely with cross-functional teams to meet strategic objectives
• Meet annual assigned booking quotes that fuel revenue growth
• Manage CRM lead database to ensure prompt follow-up and execution
• Create and manage Regional Account Plan

Regional Account Manager – China, South East Asia

Implementation Specialist

• Provide technical support to sales teams and customers
• Diagnose and repair systems at customer sites
• Conduct training for Distributor OSS engineers
• Manage spare parts inventory at customer sites

Technical Customer Engineer II

IT Support

• On-site technical support, diagnostics and maintenance of Nordson powder coating systems at customer sites, and advising on wear parts and spare parts.
• Electrical troubleshooting: apply solid electrical engineering knowledge to diagnose and resolve faults in industrial control systems.
• Perform regular maintenance and inspections to optimize customer efficiency and productivity and to prevent costly downtime.
• Develop comprehensive knowledge of powder coating applications and train customers in best practices.
• Implement system updates, upgrades and modifications to improve equipment performance according to customer requirements.
• Deliver hands-on training so customers can safely operate and maintain Nordson powder coating systems.
• Build and maintain professional customer relationships, with a passion for excellent service and high-quality solutions.
• Advise customers on maintenance, wear parts and spare parts.
• Coordinate closely with internal teams such as Technical Support, Sales and Engineering to optimize mean time to repair (MTTR) and share experience.