Customer Support Lead
°Nomad Health
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $76,500 - $99,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Become a subject matter expert on all JobRobotix products
- Addressing customer support tickets in our customer service software
- Aiding customers by phone and email to diagnose support issues
- Training customers on JobRobotix products
Requirements
- Prior experience in a technical support role
- Proven ability to troubleshoot and document complex issues
- Strong desire to build robust team documentation
- Familiarity with SQL
- Experience using tools such as Powershell, Postman or cURL
Benefits
- Competitive salary
- 5% variable compensation target
- Professional development opportunities
- Equipment allowances
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLtroubleshootingdocumentation
Soft skills
customer supportcommunicationteam collaboration