°Nomad Health

Account Manager

• Be a subject matter expert on all JobRobotix products
• Serve as main point of contact or escalation point for designated Accounts
• Partner with Customer Support to build support documentation so customers can self-service their questions
• Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
• Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
• Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
• Surface upsell opportunities to Sales by driving value in every customer conversation
• Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
• Independently and successfully manage a high volume of tasks and customer issues
• Contribute to an environment of high accountability, teamwork and hard work

Customer Support

• Become a subject matter expert on all JobRobotix products
• Addressing customer support tickets in our customer service software
• Aiding customers by phone and email to diagnose support issues
• Training customers on JobRobotix products

Account Manager

Customer Support Lead