°Nomad Health

Account Manager

• Be a subject matter expert on all JobRobotix products
• Serve as main point of contact or escalation point for designated Accounts
• Partner with Customer Support to build support documentation so customers can self-service their questions
• Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
• Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
• Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
• Surface upsell opportunities to Sales by driving value in every customer conversation
• Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
• Independently and successfully manage a high volume of tasks and customer issues
• Contribute to an environment of high accountability, teamwork and hard work

Customer Support

• Become a subject matter expert on all JobRobotix products
• Addressing customer support tickets in our customer service software
• Aiding customers by phone and email to diagnose support issues
• Training customers on JobRobotix products

Customer Support Lead

Performance Marketing

• Execute on day-to-day paid initiatives, including news and trends research, keyword research, competitor analysis, budget management, development of ad creative briefs, negative keyword management, A/B testing, etc.
• Manage campaign budgets/pacing and optimize for cost-per-lead (CPL) and customer acquisition cost (CAC).
• In partnership with the BI team, leverage conversion tracking, first-party data, and analytics tools to improve efficiency.
• Track, analyze, and report on funnel metrics: impressions, CTRs, conversions, CPL, CAC, and ROI, etc.
• Deliver on revenue and marketing efficiency targets by constructing and optimizing a robust online advertising portfolio.
• Play a key role in evolving our paid media KPIs / OKRs, analytical systems, and business processes as we continue to scale.
• Develop rigorous experimentation frameworks that result in significant learnings, ultimately increasing revenue and efficiency.
• Partner with content/design teams to develop high-converting landing pages.
• Project manage content distribution to the Nomad website and sponsored content coordination on partner websites.
• Partner with Nomad product, engineering and operations teams to ensure that newly acquired clinicians are high quality and remain engaged with us once onboarded.
• Uncover new opportunities to acquire customers efficiently and eager to test new paid advertising channels.
• Deliver weekly updates and strategic recommendations to the VP, Marketing.

Account Manager

Customer Support Lead

Performance Marketing Manager