Nokia

Customer Care Technical Lead

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • 🇮🇳 India

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Job Level

Senior

About the role

  • Manage end-to-end technical activities across customer projects.
  • Ensure network stability, risk mitigation, and smooth operational execution.
  • Provide expert guidance on upgrades, acceptance testing, fault management, and early-phase deployments.
  • Support knowledge transfer initiatives, review technical documentation, and contribute to continuous improvement across processes and solutions.

Requirements

  • A Bachelor's/ Master's degree or equivalent with expertise in SDM domains (HLR/HSS/UDM/NDS/EIR)
  • Proven experience leading end-to-end technical activities, escalations, and complex troubleshooting including tracing, debugging, and RCA.
  • Excellent customer-facing communication and leadership skills.
  • Good capability in project planning, technical risk analysis, resource coordination, and multi-vendor environment management, including HW/SW upgrades and preventive care.
  • Experience working with PM@Nokia methodologies, BG/BL guidelines, and supporting early-phase product activities such as releases, trials, and pilots.
Benefits
  • Health insurance
  • 401(k)
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SDM domainsHLRHSSUDMNDSEIRtracingdebuggingRCAproject planning
Soft skills
customer-facing communicationleadershiptechnical risk analysisresource coordinationmulti-vendor environment management
Certifications
Bachelor's degreeMaster's degree