Nokia

Customer Technical Project Manager

Nokia

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

CloudDockerKubernetesMicroservicesOpenStackPythonTCP/IPUnix

About the role

  • Serve as the primary technical contact and reference for medium to large customer projects, acting as the first point of technical escalation throughout the project lifecycle.
  • Lead and manage end-to-end technical delivery activities in line with customer contracts, ensuring quality, risk, and timeline adherence from delivery preparation through deployment, acceptance, and care phases.
  • Collaborate closely with Project Management, PEOs, and technical teams to support project planning, execution, acceptance, and smooth handover to operations.
  • Ensure operational continuity, network availability, and execution excellence by proactively applying BG/BL guidelines and the PM@Nokia methodology.
  • Drive and coordinate technical execution and care activities, including core network implementation, system acceptance, multi-vendor integration, fault management, preventive care, and HW/SW upgrades.
  • Perform technical risk analysis, define mitigation actions, and manage technical escalations to minimize delivery and operational impact.
  • Validate technical workload, skill requirements, and resource allocation, ensuring appropriate expertise, onboarding, release planning, and identifying opportunities for contract expansion or solution improvements.

Requirements

  • **Must have:**
  • - A graduate/ post graduate or equivalent degree with 10 + years in the industry Wireless Telecom Experience, 6+ years in customer support, utilizing helpdesk tools and participating in 24x7 on-call support.
  • - In-depth knowledge of 3GPP standards, 3G/4G/5G protocols, call flows, TCP/IP, network security, and core network functions.
  • - SDM, IMS & Packet Core Proficiency- Prior experience with Nokia Packet, SDM, IMS & 5G Core network elements (HLR, HSS, CSD, NPC, MME, SAEGW, etc.) will be added advantage.
  • **Good to have:**
  • - Working experience with Cloud Native, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes (K8s), and Helm.
  • - Proficiency in scripting languages (Python, UNIX, Bash) and Microsoft Office applications (Excel, PowerPoint, Power BI, Teams, etc.).
Benefits
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
3GPP standards3G protocols4G protocols5G protocolsTCP/IPnetwork securitycore network functionsSDMIMSPacket Core
Soft skills
technical escalation managementproject managementcollaborationrisk analysisresource allocationcustomer supportdelivery managementoperational continuityexecution excellencecommunication