NoGood

Growth Operations Analyst

NoGood

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $65,000 - $85,000 per year

About the role

  • Own project management across all active client engagements — maintaining ClickUp workspaces, sprint structures, task hygiene, and delivery timelines in partnership with growth leads
  • Enforce and maintain time tracking compliance across the team in Toggl — building reporting, flagging gaps, and working with leadership to keep data accurate and complete
  • Audit and maintain ClickUp spaces on an ongoing basis — ensuring naming conventions, task statuses, and folder structures are consistent and usable across pods
  • Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook
  • Serve as the internal point of contact for platform security and access management — owning onboarding/offboarding protocols, permission audits, and SSO/2FA compliance across the tool stack
  • Partner with account leads to surface project risks, capacity issues, and timeline slippage before they become client problems
  • Support internal reporting on team utilization, project health, and delivery metrics for leadership visibility
  • Identify operational inefficiencies and build automations or process improvements to reduce manual overhead (in Make, Zapier, or native platform tooling)
  • Act as a connective layer between the Growth Systems & Engineering team and client-facing pods — translating operational needs into system requirements and vice versa
  • Contribute to agency-wide compliance posture — ensuring tools, data handling, and access controls meet client and regulatory expectations

Requirements

  • 1–2+ years in project management, agency operations, or growth/marketing operations — agency experience strongly preferred
  • Proven ability to manage concurrent projects across multiple clients or teams without losing detail or velocity
  • Hands-on experience with ClickUp (or comparable PM tools like Asana, Monday) — you know how to build and maintain clean workspace structures, not just use them
  • Familiarity with time tracking platforms (Toggl or similar) and the operational discipline to enforce adoption across a team
  • Working knowledge of SaaS platform security, access management, and compliance basics (SSO, role-based permissions, offboarding protocols, audit trails)
  • Technical fluency — you can navigate APIs, integrations, and tools without needing an engineer to hold your hand, and you know when to escalate
  • Strong communication skills with the ability to hold people accountable without creating friction
  • Experience interfacing with clients or supporting account management functions — you understand what client-facing delivery looks like under the hood
  • Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it
  • Bonus: experience in a growth marketing, performance media, or data-driven agency environment
Benefits
  • Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
  • Health First: Premium Medical, Dental & Vision Coverage
  • Flex Work Environment: hybrid at HQ and remote globally
  • Set Up Shop: Home Office Stipend
  • Recharge Anytime: Unlimited PTO Plan
  • Family First: Paid Parental Leave Plan
  • Secure Your Future: 401(k) Plan with Employer Matching
  • Level Up: Mentorship & Career Growth Support
  • Always Be Learning: Access to Top-tier Resources & Industry Experts
  • Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
  • Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
  • Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
  • Grow With Us: Endless Opportunities to Lead & Succeed
  • Keep on Shining: Ongoing Employee Development Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtime trackingautomationSaaS platform securityAPI navigationintegrationscomplianceworkspace structure maintenancereportingprocess improvement
Soft Skills
strong communicationaccountabilitydetail-orientedproblem-solvingadaptabilitycollaborationoperational disciplineclient interfacingleadershiporganizational skills