Associate Director, Client Services
Noble People
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $115,000 - $145,000 per year
Job Level
About the role
- Own the day-to-day client relationship on assigned accounts, serving as a primary point of contact.
- Serve as a trusted advisor, building strong, lasting client partnerships grounded in credibility and strategic thinking.
- Contribute POVs and guidance in client meetings, with increasing confidence and independence.
- Set clear standards for excellence in client experience, communication, and delivery.
- Lead strategic planning efforts for assigned accounts, translating client goals into integrated, data-driven media and marketing solutions.
- Build deep expertise in clients’ businesses, industries, and growth drivers.
- Lead strategic account plans, proposals, and recommendations.
- Own account performance, revenue health, and organic growth across assigned accounts.
- Identify, develop, and lead opportunities to expand scopes of work and agency partnerships.
- Monitor performance to ensure work delivers measurable value.
- Act as a connector between client goals and internal execution teams, maintaining alignment throughout delivery.
- Collaborate with the planning, strategy and activation teams to understand strategic frameworks, plans, and recommendations with clear rationale and strategic frameworks.
- Foster strong cross-functional collaboration across strategy, media, insights, product, and operations.
- Ensure internal and external processes, workflows, and cadences are followed consistently.
- Oversee reporting and analysis to ensure accuracy, clarity, and readiness for client delivery.
- Partner with finance and people operations on scoping, forecasting, and budget management for assigned accounts.
- Ensure strong financial stewardship through budgeting, forecasting, scoping, and profitability oversight.
- Partner with business development teams on pitches, renewals, and cross-sell initiatives.
- Provide ongoing coaching and real-time feedback to junior team members.
- Set clear standards for excellence in client experience, communication, and delivery.
- Participate in hiring and onboarding of team members as needed.
Requirements
- Bachelor’s degree in a related field (marketing, advertising, communications, business, or similar)
- 5–6 years of experience in client services, account management, or media/marketing agency environments
- Experience owning client relationships or managing accounts with increasing responsibility
- Strong understanding of marketing principles, media strategy, and performance measurement
- Ability to lead teams, manage multiple workstreams, and deliver results with support as needed
- Clear communicator with strong presentation, problem-solving, and organizational skills
Benefits
- Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.
- We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance
- Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementmedia strategyperformance measurementstrategic planningdata-driven solutionsbudget managementforecastingscoping
Soft Skills
client relationship managementstrategic thinkingcommunicationcollaborationproblem-solvingorganizational skillsleadershipcoaching
Certifications
Bachelor’s degree