NMI

Support Specialist

NMI

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £23,500 - £26,000 per year

About the role

  • Onboarding new and existing customer accounts
  • Training customers on our onboarding & reporting tools
  • Supporting internal colleagues with general queries relating to our products
  • Updating/creating knowledge garden content (our external help desk portal with information for customers)
  • Updating/creating internal documentation
  • Working with acquirers/other teams to ensure customer solutions are compliant
  • Providing general support for customers using our products/services
  • Internal projects to help improve the customer experience
  • Building out internal training programs

Requirements

  • Excellent customer service skills
  • Excellent all round IT knowledge
  • Excellent attention to detail
  • Proven problem solving ability
  • Proactive, shows initiative and creativity in solving issues
  • Ability to handle complex data sets
  • Ability to prioritise tickets and workload
  • Excellent written & verbal communication skills
  • Positive, 'can do' attitude
  • Organised and able to work without close supervision
  • Show curiosity
  • Experience of using a customer ticketing system (preferred)
  • Experience in an IT Helpdesk or Support role (preferred)
  • Experience of the payments industry (preferred)
Benefits
  • Annual bonus scheme dependent on individual and company performance
  • 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
  • Workplace pension scheme
  • Private medical insurance (upon 30 days of employment)
  • Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave)
  • A chance to develop with an allocated company training budget
  • Bike2Work Scheme
  • Telus Health, an Employee Assistance Programme which offers wellbeing, family and financial support services
  • A strong commitment to employee wellbeing including mental health first aiders.
  • Employee referral scheme with generous financial reward
  • Bonusly colleague reward scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingreporting toolsknowledge managementdocumentation creationdata analysisticket prioritizationIT supportproblem solvingcustomer service
Soft Skills
attention to detailproactiveinitiativecreativitywritten communicationverbal communicationorganizational skillscuriositypositive attitude