NMDP

Manager

• Leads the team responsible for developing/contributing to product strategy, development and management
• Partners with leaders of Customer Experience & Engagement, Marketing Research, Finance, and Operations
• Works closely with Customer Experience & Engagement, Operations, and IT to inform product roadmaps
• Collaborates with Customer Experience & Engagement, and other departments for go-to-market strategies
• Provides leadership on product development, including leading cross-functional teams
• Tracks and analyzes product performance to identify areas for improvement and optimization

Senior Manager, Product Development

• The Manager, Product is responsible for managing products, conducting market research and customer needs assessments, bringing new products to market in an engaging way, opening up new distribution channels, and ensuring products have a strong competitive position. • Develops and Manages the Product Portfolio: Leverages his or her industry expertise to inform and shape the overall product strategy; Serves as a product evangelist throughout the organization and with external stakeholders in order to create buy-in, as well as build awareness and credibility. • Leads the Go-to-Market Strategy: Leverages industry expertise to drive product pricing and positioning strategies to drive growth in lives and revenue; Works with Marketing to develop marketing and promotional strategies appropriate for each product and in consideration of the target audience. • Achievement of Results: Develops and leads a high-performing, cross-functional team focused on the delivery of our objectives and initiatives; Actively monitors product, customer and operational metrics and course corrects as needed. • Develops and Maintains Key Relationships: Attend conferences and builds relationships with industry influencers and key customers; Attends multi-department meetings, and communicates regularly to internal and external stakeholder groups in multiple forums.

Product Development Manager

Architect

• Provide technical leadership to own data strategy and operationalize NMDP’s approved enterprise data strategy.
• Translate strategic objectives into target‑state architectural principles, standards, and reference designs.
• Ensure alignment across data platforms, data products, and governance frameworks as the organization transitions from current data environments to an AI‑native architecture.
• Drive alignment and adoption of the data strategy by effectively communicating vision, value, and tradeoffs to diverse stakeholder groups.
• Serve as the most senior technical authority for enterprise data architecture in partnership with Enterprise Architecture and IT.
• Define and maintain target‑state architecture patterns for data platforms, interoperability, metadata, lineage, and master data management.
• Evaluate and guide major technology and architectural decisions to ensure long‑term scalability, security, and interoperability.
• Influence the modernization of legacy systems toward a unified, governed, cloud‑enabled data ecosystem.
• Provide technical guidance to support data governance models with ownership embedded in enterprise business domains.
• Define architectural and technical standards for data quality, metadata, lineage, access, consent, and privacy.
• Ensure governance approaches support regulatory compliance, donor and patient trust, and responsible use of data and AI/ML.
• Guide architectural approaches that enable analytics, data engineering, and AI/ML capabilities across domain and product teams.
• Define technical standards and enablement approaches for data products, shared analytics tooling, platform services, and MLOps.
• Ensure AI/ML solutions are explainable, governed, monitored, and aligned with ethical, clinical, and regulatory expectations.
• Function as a technical bridge between clinical, research, operational, and technology teams.
• Partner with product, platform, and domain leaders to ensure architectural alignment without direct delivery responsibility.
• Communicate complex data and architecture concepts clearly to technical and non‑technical stakeholders, including senior leaders.
• Advise leadership on emerging data, analytics, and AI architectural trends relevant to NMDP’s mission.
• Support executive‑led evaluation of external data partnerships and research collaborations as requested.
• Champion ethical, transparent, and equitable use of data across the organization.

Principal, Data Strategy and Architecture

Product Manager

• The Senior Manager, Product leads the Product Center of Excellence for NMDP’s product development and management portfolio.
• The leader supports the Vice President, Product and other Product leaders of developing, integrating and updating NMDP’s Product Portfolio strategy, annual and quarterly roadmaps and business outcomes.
• This role leads the development and updates of the Product organization’s ways of working, including partnering with IT on the product agile model, tools and training.
• Additionally, this role will be the Product leader for the day-to-day execution of the Product workstream within the Product Model Transformation.
• Leads the team responsible for developing/contributing to NMDP’s portfolio product strategy and integrated strategic product roadmap development.
• Stands-up and leads the Product Center of Excellence (COE) from defining Product methodologies, ways of working, templates, and tools.
• Works closely with IT to the product agile model, tools, training and coaching.
• Partners with HR on Product onboarding, training and learning plan.
• Develops and coordinates product strategy and materials for key audiences and approvals - ET and Board.

Senior Product Manager

Bilingual

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.

Donor Engagement Specialist, Bilingual – Vietnamese

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.

Donor Engagement Specialist, Bilingual – Spanish

General Counsel

• The Associate General Counsel position is responsible for providing a wide range of legal services and supporting the advice and counsel work of NMDP’s Office of General Counsel function.
• Provides legal counsel and guidance to internal personnel on legal matters relevant to NMDP.
• Performs substantial and complex legal research and analysis and provides advice and counsel regarding legal matters relevant to NMDP.
• Drafts, reviews and negotiates legal documents.
• Assists in the coordination of activities and actions involving outside counsel retained to represent NMDP.
• Assists departments throughout the company with developing and modifying practices and procedures to conform to legal and regulatory requirements.
• Drafts, reviews and negotiates agreements of all types, including master services agreements, statements of work, consulting agreements, supply agreements, clinical research-related agreements, technology licenses and transportation/logistics agreements.
• Provides direction, advice and counsel, and support to NMDP departments charged with the receipt, handling, and maintenance of confidential information.

Associate General Counsel

Recruitment

• The Member Recruitment & Event Coordinator (internally known as Member Recruitment Coordinator or MRC) educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution.
• Primary responsibilities include building and sustaining relationships and driving committed individuals to join the NMDP registry.
• Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts.
• Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving.
• Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders.
• Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets.
• Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience as well as exceptional customer service to the community partner and sponsor.
• Effectively educates prospective volunteer donors regarding NMDP’S mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate.
• Creates an annual activity plan including specific rotations at each target college campus. Meets defined goals and targets focusing on committed, diverse recruitment platforms. Keeps leader informed of progress toward plan goals and targets.

Member Recruitment & Event Coordinator

Conversion Rate Optimizer

• The Senior Clinical Supply Chain Specialist is responsible for the operational execution and coordination of investigational drug product (IP) distribution from a central pharmacy to clinical trial sites across multiple studies.
• This position works cross functionally with Clinical Operations, IRT, and Data Management teams, Quality Assurance, depots, couriers, and sponsors to proactively assess supply needs, mitigate risk, and maintain inspection ready documentation in accordance with GCP/GDP requirements.
• Responsibilities also include operational leadership for projects involving medication logistics, chain of custody, storage, dispensing, accountability, and data integrity of investigational drug products and ancillary supplies.
• Develop and maintain study level demand forecasts based on protocol design, enrollment projections, dosing schedules, and treatment duration.
• Translate enrollment updates, protocol amendments, and site activations into revised supply forecasts and resupply plans.
• Partner with Clinical Operations, IRT, and Data Management teams to align randomization rates, visit schedules, and supply triggers with operational reality.
• Monitor actual usage versus forecasted demand; identify trends, variances, and potential supply risks.
• Support scenario planning (e.g., accelerated enrollment, delayed site activation, cohort expansion) to inform mitigation strategies.
• Provide input into buffer stock and safety stock calculations to balance supply continuity with waste reduction.
• Coordinate day to day IP distribution from the central pharmacy to domestic clinical trial sites.
• Process site orders and resupply requests in accordance with approved forecasts and IRT parameters.
• Arrange courier shipments, select appropriate packaging configurations, and ensure on-time delivery.
• Track IP inventory levels at the central pharmacy, depots, and clinical sites.
• Identify and escalate risks related to low inventory, impending expiry, or over supply.
• Support reconciliation activities including returns, destruction, and study closeout inventory review.
• Manage ambient and cold chain shipments, including temperature monitoring device deployment and data review.
• Triage temperature excursions and logistics deviations in collaboration with QA and pharmacy leadership.
• Support investigations, documentation, and CAPA activities related to supply chain events.
• Maintain accurate, inspection ready documentation for forecasting assumptions, inventory movements, and distribution activities.
• Ensure all activities comply with GCP, GDP, GMP, protocol requirements, and internal SOPs.
• Support sponsor audits, internal audits, and regulatory inspections.
• Serve as a primary operational contact for clinical sites regarding supply availability and shipment status.

Senior Clinical Supply Specialist, Investigational Product

Events

• Assist with planning and execution of NMDP Community Events including, but not limited to: Event tracking, Coaching event hosts and participants.
• Assist with day-of logistics for certain events.
• Assist with event operations, including data entry, list development, committee meeting support, and other efforts, based on the direction provided by the CF&E Manager.
• Assist with strategy and growth efforts.
• Further engage event hosts through relationship management.
• Provide support for Student and Endurance programming, including but not limited to: Assist Student Fundraising Program Manager on K-12 and collegiate fundraising efforts, specifically planning and resource building in advance of upcoming school year.
• Collaborate with Endurance Program Manager to track, coach, and support endurance fundraisers, including participant gear fulfillment.
• Assist with Fundraise Your Way (DIY P2P) Employee Campaign: Support employee fundraisers by creating monthly email communication and provide one on one coaching.
• Manage internal, employee-led third-party events and provide best practice recommendations, resources, and assistance in event execution.
• Collaborate with Program Manager on developing new tactics to recruit employee fundraisers.
• Other tasks as assigned.

Community Fundraising and Events Intern

Clinical Research

• Mentor, advise, review and leverage statistical expertise; develop complex analysis strategies and execute them using efficient programming techniques (software: SAS, R).
• Share knowledge and provide input to analysis plans, protocol design, statistical reports, statistical sections of clinical reports.
• Act as a proactive advisor for all types of analysis from the proposal process through the project life cycle.
• Review analysis data sets and quality control all types of statistical analysis deliverables.
• Coach and mentor junior members of the department.
• Execute intricate statistical analyses and provide input to statistical reports.
• Investigate novel approaches for designing and analyzing clinical research studies.
• Act as primary statistician on assigned projects from initial protocol design to final submissions to regulatory bodies.
• Review and provide input on case report forms (CRFs), database validation checks, and CRF completion instructions.
• Produce randomization schedules; lead blinding and unblinding processes.
• Develop and review Interim Analysis Plans (IAPs) and Statistical Analysis Plans (SAPs).

Principal Biostatistician, Clinical Trials

• The Senior Clinical Supply Chain Specialist is responsible for the operational execution and coordination of investigational drug product (IP) distribution from a central pharmacy to clinical trial sites across multiple studies.
• Develop and maintain study level demand forecasts based on protocol design, enrollment projections, dosing schedules, and treatment duration.
• Translate enrollment updates, protocol amendments, and site activations into revised supply forecasts and resupply plans.
• Monitor actual usage versus forecasted demand; identify trends, variances, and potential supply risks.
• Support scenario planning (e.g., accelerated enrollment, delayed site activation, cohort expansion) to inform mitigation strategies.
• Provide input into buffer stock and safety stock calculations to balance supply continuity with waste reduction.
• Coordinate day to day IP distribution from the central pharmacy to domestic clinical trial sites.
• Process site orders and resupply requests in accordance with approved forecasts and IRT parameters.
• Arrange courier shipments, select appropriate packaging configurations, and ensure on-time delivery.

Senior Clinical Supply Specialist, Investigational Drug Product

Support Engineer

• Responsible for implementation, support, and maintenance of the NMDP’s desktop and laptop systems.
• Participate in system administration, system security and operational efficiency efforts.
• Provide 2nd level IT support for NMDP workstations and mobile devices.
• Provide daily administration support for NMDP hardware, software and portable device infrastructure.
• Maintain system security practices on Windows and Apple environments.
• Develop and maintain standard configurations for Windows and Apple workstations and laptops.
• Manage and support portable devices (Apple & Android) for all mobile and remote NMDP staff.
• Manage hardware and software inventory.
• Create end-user documentation and reference guides for users.
• Provide after-hours support for special events, infrastructure migrations, and system emergencies.

Senior Desktop Support Analyst

Product Analyst

• The Product Analyst plays a critical role in enabling product teams to make data-informed decisions by translating complex data into actionable insights.
• Analyze product performance, usage, and outcomes to generate insights that inform product strategy, roadmap decisions, and prioritization.
• Analyze user behavior, adoption trends, performance metrics and customer feedback.
• Develop and maintain product-level metrics, dashboards, and reporting in partnership with Decision Support and analytics teams.
• Translate data into clear insights and recommendations for Product and leadership teams.
• Support hypothesis testing, opportunity sizing, and impact assessment for new and existing product initiatives.
• Partner closely with Product Managers and Product Owners to understand business objectives, customer problems, and desired outcomes.
• Translate business questions into analytical approaches and clearly communicate findings to both technical and non-technical audiences.
• Support trade-off discussions by providing data-backed insights on value, risk, and impact.
• Collaborate with Decision Support and Market Research functions to ensure consistency in insights, metrics, and storytelling across the product portfolio.
• Contribute to product reviews, planning sessions, and governance discussions by bringing forward relevant data and insights.
• Track benefit realization and adoption post-implementation.
• Identify opportunities for optimization based on performance data. Recommend improvements based on data and user feedback.

Business Analyst

• Process Innovation and Definition: Collaborate and workshop with business and operations stakeholders to ensure business processes are mapped to Salesforce’s OOTB capabilities, reducing unnecessary custom development.
• Prototyping/wireframing: Build future state models to demonstrate out-of-the-box features and functionality to solve business problems in collaboration with a UI Lead, including participating in end-user feedback sessions.
• Be able to create OOTB future state as much as possible with the knowledge of how SF can improve/transform current state, without relying on a technical architect and/or dev lead.
• Workshop Facilitation: Facilitate workshops in collaboration with UX and product, whiteboarding, and brainstorming sessions to elicit user needs, process flows, and business processes. Ability to guide discovery conversations to gather complex needs and translate them into clear user stories and solutions.
• Story Writing: Create and maintain detailed documentation of functional specifications, process flows, journey maps, and user stories.
• Gap Analysis: Perform gap analysis to identify improvement opportunities.
• Reporting: Build Salesforce reports and dashboards.
• User Support: Provide support to Salesforce users, troubleshooting issues, and providing best practices guidance.
• Testing: Develop test plans and coordinate user acceptance testing to ensure solutions meet business needs and are free of defects.
• Continuous Improvement: Stay up-to-date with Salesforce releases and new features, and identify opportunities for continuous improvement of the Salesforce platform.