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Senior Manager, Patient Navigation
NMDPSenior Manager overseeing patient navigation services and coordinating care for transplant patients in the NMDP network. Leading a team and driving operational efficiency for exceptional patient experiences.
About the role
Key responsibilities & impact- Responsible for the strategic direction, design, leadership and management of the outreach program, core navigation services and coordination between the NMDP network and the Patient Support Center.
- Overseeing the daily operations of a team dedicated to guiding patients and providers through complex treatment pathways.
- Creating a model for aligning services with transplant centers to enhance TC capacity and improve access to transplant.
- Manage staffing, scheduling, and capacity planning to ensure adequate coverage and efficient service delivery.
- Drive operational efficiency by monitoring and analyzing key performance indicators (KPIs).
- Establish quality assurance protocols to monitor interactions and ensure the delivery of exceptional service.
- Represent the Voice of the Patient as NMDP builds out a product strategy.
Requirements
What you’ll need- Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
- Minimum of 7 years of experience in a healthcare operations management role, ideally within patient services, call centers, or care coordination environments. At least 4 years of people leadership experience.
- Knowledge of healthcare systems, terminology, patient navigation models, and HIPAA regulations.
- Partnership models for delivering shared care.
- Principles of case management and confidentiality.
- Medical knowledge of oncology and/or stem cell transplantation.
- Medical insurance case management and benefits, Federal and State insurance programs.
- Health disparities.
- Core Competencies for Oncology Patient and Nurse Navigation.
Benefits
Comp & perks- Healthcare coverage
- Retirement savings plans
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare operations managementpatient navigation modelscase management principlesmedical insurance case managementcapacity planningquality assurance protocolskey performance indicators (KPIs)transplant capacity enhancementstaffing managementscheduling management
Soft Skills
leadershipstrategic directioncommunicationteam managementoperational efficiencyproblem-solvingcollaborationpatient advocacyservice deliveryinterpersonal skills