Manage all aspects of Salesforce.com (SFDC) including complex configuration, customization, and implementation of applications and 3rd party integrations
Participate in application design, configuration, testing and deployment
Participate in efforts to develop and execute testing, training and documentation
Analyze detailed system factors, including input/output requirements, information flow, software requirements, and alternate methods of problem resolution
Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance
Collaborate with software development lead and development team to perform code reviews to ensure that all solutions are aligned to architecture/design
Conduct independent research to lead or support the resolution of complex questions and issues
Requirements
U.S. Citizen with ability to obtain a Public Trust Security Clearance
Bachelor's Degree in Computer Science or related equivalent
Salesforce Certified Platform Developer II
Salesforce Certified Technical Architect or Salesforce Certified Application Architect
12+ years of IT technology experience
5+ years of experience in system integration, ICD design, Scrum and RPA
8+ years of experience with customization on the Salesforce Lightning platform, including Lightning Components using the Lightning Design System framework, Apex, and declarative platform tools
5+ years of experience with implementations of Service Cloud features
Demonstrated experience using Gitlab and Salesforce standards development tools
Experience with Agile/Scrum methodologies and collaborative tools like Jira
Excellent verbal and written communication skills
Experience in solution design
Benefits
100% company-paid health, dental, vision, life, and AD&D insurance.
Enjoy free short-term and long-term disability coverage.
Flexible work hours to manage your work-life balance.
Remote and hybrid work options on projects.
Generous paid time off policy.
Retirement plans to secure your long-term financial goals.
Supportive environment for professional development.
Fully paid opportunities for training and advancement within the company.
Fostering an environment where innovation, collaboration, and personal growth thrive.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.