Niterra North America, Inc.

Supply Chain

• Coordinate order fulfillment activities for major customer accounts and manage customer portals (e.g., CTC, BRP), ensuring timely and accurate order processing.
• Monitor, verify, and analyze logistics-related costs, including freight, customs duties, brokerage fees, and repacking expenses to ensure cost accuracy and control.
• Deliver exceptional customer service by responding promptly to customer inquiries, processing purchase orders, resolving issues, and coordinating product releases for shipment.
• Support Territory Sales Specialists with promotional activities, customer programs, pricing adjustments, credits, and debit transactions.
• Assist Accounts Receivable initiatives by supporting collections activities, account reconciliations, and customer payment inquiries.
• Coordinate and oversee import and export customs clearance activities, including the preparation, review, and maintenance of export documentation and regulatory compliance requirements.
• Prepare and distribute monthly operational and business reports to the General Manager of Niterra Canada and Global Headquarters (GHQ), and respond to ad hoc reporting and information requests.
• Serve as the primary liaison with Canadian logistics providers (e.g., Purolator) to ensure efficient transportation, delivery performance, and issue resolution.
• Act as the local logistics and supply chain resource within the Markham office, facilitating alignment between Nippon Express operations, internal forecasting functions, and the Niterra Supply Chain team.
• Verify and reconcile GST tax information by retrieving and reviewing applicable records from the Canada Border Services Agency (CBSA).
• Maintain accurate records, documentation, and system data to support compliance, operational efficiency, and audit requirements.
• Collaborate with cross-functional teams, including Sales, Supply Chain, Logistics, Finance, and Global Headquarters, to support business objectives and continuous process improvement initiatives.
• Adhere to all company policies and procedures, including IATF, ISO, ISMS, TISAX, QMS, J-Sox, and safety-related policies.

Logistics Support Coordinator

IT Support

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes prior to implementation on production systems.
• Document and maintain all desktop configurations and hardware/software installation procedures.
• Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
• Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
• Deliver remote technical support for traveling sales, executive, and administrative users.
• Perform computer imaging and build to meet the needs of all business functions.
• Prepare reports for management to meet J-Sox requirements.
• Take a proactive approach to identifying and implementing operational enhancements.
• Participate in a rotating on-call schedule with the IT operations group.
• Coordinate special projects as assigned by management.
• Maintain flexibility in the schedule to provide backup coverage.
• Cross-train with and provide support for other IT associates.
• Provide backup to other IT Operations Support personnel.
• Perform general housekeeping duties.
• Overtime and/or travel as required for remote office support and application or hardware upgrades.
• Complete other duties as assigned.
• Adhere to all company policies and procedures, which include IATF, ISO, TISAX, ISMS, and Safety-related policies.

Logistics Support Coordinator

IT Support Specialist I