NiSource

Manager

• Managing highly complex Integrated System planning programs
• Developing overall program strategy for a portfolio of work and ensuring execution
• Communicating with leadership to review program strategy and adjustments
• Managing a team of planning owners and project managers for program execution
• Delivering projects on time and within budget
• Leading financial forecasting and management for a portfolio of work

Manager, ISP Portfolio

Analyst

• Manage location centric integrated resource planning within the transmission domain
• Work with Transmission planning, construction, and finance organizations
• Quantify impacts of risks and issues to scale, schedule, and cost
• Integrate Transmission insights into company wide planning deliverables

ISP Analyst – Transmission

Director

• Define, own and deliver the Integrated Resource Plan (IRP) as well as support large load portfolio modeling
• Provide regulatory support to meet the needs of all stakeholders within NiSource/NIPSCO
• Oversee the technical end-to-end modeling and creation of long-term demand and supply plans for the company
• Ensure all deliverables meet internal and regulatory needs and timelines
• Represent and own the generation planning pillar within the larger integrated system planning ecosystem
• Provide long term demand and supply signals as well as additional market and technical support to departments including Transmission, Gas Planning, Regulatory, Regulatory Policy, Financial Planning, Accounting, Risk, Environmental, Tax, Legal, etc.

Director, Generation Planning

Operations

• Responsible for participating in a goal-driven, team-oriented, high-performance department
• Provide both technical and leadership support to internal business partners
• Develop short and long-term supply plans using complex computer-based modeling software
• Responsible for weekend/holiday coverage to provide recommendations for supply and demand imbalances
• Provides accurate daily system forecasts
• Performs in-depth analyses to evaluate NiSource’s portfolio of supply and capacity options
• Oversees performance and adequacy for the functionality of software systems, IT applications and data warehouses

Energy Supply Operations Specialist

Financial Planning and Analysis

• Preparing, monitoring and forecasting departmental O&M budgets
• Tracking and forecasting expenditures
• Preparing monthly budget variance reports
• Interacting with multiple levels of the organization
• Preparing annual financial plan
• Conducting preparation and distribution of statistical data
• Identifying and understanding budget issues

Senior Budget Analyst

Customer Support

• Leads a team of Customer Care professionals to execute on the vision and strategy for the organization
• Delivers outstanding customer service, achieving operating objectives and financial goals according to company standards, policies and procedures
• Manages, develops and leads a team with direct report responsibility including Customer Service Representatives, Sr. CSRs, & associates supporting back-office duties
• Achieves internal and external survey goals for employees and customers
• Provides clear expectations to team, giving timely feedback and evaluating performance
• Implements best practices while driving functional consistency, process standardization and operational excellence
• Achieves customer satisfaction goals by planning, teaching, motivating, mentoring and providing feedback to employees
• Maintains team performance through coaching and accountability by planning, monitoring, and observing individual and team performance
• Coaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers
• Manages daily operational processes according to NiSource guidelines
• Selects, coaches, and develops team ensuring they are fully equipped with the tools, information, knowledge and skills
• Maintains comprehensive and accurate employee performance documentation
• Identifies employees with advancement potential and provides ongoing development to build skills and capabilities, supporting NiSource’s leadership pipeline
• Ensures scheduling and allocation of customer care resources providing optimum customer service
• Ensures all employees’ compliance with company policies, procedures and required training
• Effectively communicates and collaborates with critical business partners, both internal and external
• Attends all required NiSource training programs on-time
• Assists with and leads training as needed
• Ensures all employees complete required training on-time
• Proactively handles escalated customer issues outside of CSR and Sr. CSR scope/authority
• Promotes and assures safe working environments
• Maintains flexibility in work schedule including nights, weekends, holidays, stand-by and emergency support as assigned

Team Leader, Customer Care Center

Business Analyst

• Responsible for executing the Enterprise Change Management strategy
• Support the implementation of enterprise-wide change methodology
• Partner across program teams to help design and deliver communications, training, and engagement activities
• Assess change impacts and develop targeted enablement strategies
• Monitor stakeholder adoption and engage stakeholders effectively
• Develop and deliver targeted communication materials and training content
• Gather and analyze qualitative and quantitative metrics to assess readiness and adoption
• Identify resistance areas and contribute to mitigation strategies
• Assist in developing engagement events to build understanding and future adoption

Change Management Analyst

• Provide integrated project cost management
• Integrate project management methodology, processes, tools, techniques, and information management systems
• Perform integrated cost initiation, cost planning, cost execution, cost monitoring, cost control, cost closure, and cost lessons learned
• Engage project stakeholders to integrate cost management with schedule management, risk management, and project quality management
• Provide continuous life cycle cost estimating/forecasting with increased predictability

Project Cost Analyst

Customer Success Manager

• Support early-stage datacenter opportunity development by coordinating customer-facing activities
• Prepare analyses, materials, and summaries to support customer discussions
• Track pipeline milestones, assumptions, risks, and documentation
• Support execution activities for contracted datacenter projects
• Assist with project financial setup, invoicing coordination, and resolution of billing-related questions
• Track cost, schedule, performance, risks, and key decisions
• Maintain inputs for forecasts, budgets, and cash flow
• Identify variances and trends and prepare concise analytical summaries

Lead Customer Engagement Analyst – Data Centers

• Leads standardization for Operations Work Management.
• Responsible for work readiness which includes coordinating, prioritizing, scheduling and dispatching of construction, system operations and customer programs.
• Develops and implements standard strategic approach for all field work.
• Aligns the organization for acceptance and change of new software process.
• Oversees all applicable gas related work management activities related to large gas projects and related contractor activities.
• Ensures scheduling, prioritization based on risk and compliance and assignment of gas related work.
• Manages QA/QC efforts within the department to ensure compliance and exceptional customer service.
• Maintains partnerships between key organizations to drive successful outcomes.
• Establishes joint accountability and shared metrics with key business partners.