NiSource

Program Manager

• Manage the strategic development and implementation of programs and events designed to improve public safety and highlight corporate compliance and citizenship within the Columbia Gas service territory
• Work collaboratively with company Operations, Communications, Public Affairs and Compliance personnel to effectively document all efforts to assure compliance
• Gather and prepare the necessary documents and materials for, as well as participate in, any internal or external audits of the company's Public Awareness Plan
• Leverage strong communications, training, leadership and technical skills to strategically manage effective plans and tactics as it pertains to public awareness of key safety messages
• Drive the improvement & continued implementation of a comprehensive public awareness program consistent with 49 CFR 192.616 and API RP-1162
• Schedule and deliver natural gas training programs, integrating classroom training, hands-on practice and simulation to maximize learning
• Document natural gas training programs to meet or exceed 49 CFR 192.616 and API RP-1162 compliance requirements
• Develop a collaborative working relationship with Field Operations, Construction, Communications, Public Affairs and Compliance to further safety messaging across the company’s footprint
• Manage and execute all external safety messaging including any communications developed for the known excavator community and emergency responders
• Assure execution of outreach in collaboration with Communications and Public Affairs to the Public Officials and Affected Public audiences
• Provide strategy to drive and enhance delivery of safety messages by various channels to external stakeholders, including the affected public, public officials, excavators, and emergency responders
• Partner with Communications and Damage Prevention personnel to drive consistent and efficient messaging
• Maintain accurate records for Public Awareness Program documentation
• Conduct and document periodic evaluation of the training programs for quality and effectiveness, industry best practices, and compliance with RP-1162
• Build relationships and collaborate with key business partners in the organization
• Lead and provide documentation for any regulatory proceeding to report on or audit any Public Awareness Initiative
• Drive the development and delivery of key safety messages to communities across the company’s service territory
• Plan and help facilitate public meetings and safety education events
• Develop and ensure consistency of messaging between various audiences, representing the company's interests
• Represent the company and actively participate on industry association committees and panels
• Perform as a self-starter, identify needs and take initiative
• Engage as a team player and leader both internally and externally
• Maintain focus in demanding situations
• Create new/monitor existing data that inform public awareness strategies, including but not limited to damage metrics, survey results, focus group/advisory panel input, DIMP performance metrics, industry best practices, PHMSA advisories, etc.

Public Awareness Program Manager

User Researcher

• Conducting user research, mapping customer journeys, developing wireframes and prototypes
• Validating concepts through usability testing, and ensuring digital products meet usability, accessibility, and regulatory standards
• Conducts user studies, job shadows, focus groups and interviews to understand user insights
• Analyzes research data to define opportunities and recommendations
• Develops Personas to define user’s needs
• Maps user experiences across key journeys, documenting personas, touchpoints, pain points, sentiment, processes, stakeholders and key performance indicators
• Partners with IT, Change Management, agile development teams and other stakeholders to translate user insights into experience improvements

UX Research and Design Specialist

Risk

• Performs industry, competitor, and customer analyses; monitors and evaluates the impact of trends; identifies key opportunities and barriers; gathers and synthesizes quantitative and qualitative data to inform strategic decisions.
• Tracks, validates, and reports on initiative performance and provides insights into risks/upsides.
• Builds and maintains Excel‑based models to analyze data, evaluate financial and strategic tradeoffs, and support decision‑making under uncertainty.
• Leverages enterprise risk information to research and assess primary and secondary risk impacts.
• Utilizes risk management tools such as risk registers, dashboards, tracking metrics, and mitigation monitoring to support enterprise risk integration.
• Identifies and frames issues, problems, and opportunities; compares and integrates data from multiple sources; draws sound conclusions; develops practical solutions; and takes timely, proactive action aligned with available facts, constraints, and potential consequences.
• Assists in the development, refinement, and updating of materials for presentation to executive audiences.
• Compiles, organizes, and formats data to support internal and external reporting, including both quantitative and qualitative analysis.
• Researches reporting considerations, supports adoption of new reporting requirements, develops business cases, and builds supporting financial models.
• Leads assigned project tasks under the direction of Strategy leadership team, proactively managing deliverables, timelines, and resource coordination while escalating risks and issues as appropriate.

Public Awareness Program Manager

UX Research and Design Specialist

Senior Strategy and Risk Consultant – Lead