NiSource

Customer Service Representative

NiSource

full-time

Posted on:

Location Type: Hybrid

Location: Ohio • Pennsylvania • United States

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Salary

💰 $21 per hour

Job Level

Junior

About the role

  • Deliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls
  • Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments
  • Handle emergency calls promptly and professionally
  • Process customer requests for move-ins, account additions, and service transfers
  • Manage refunds, compensation requests, and account updates
  • Route escalated customer issues for timely resolution
  • Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed
  • Initiate service orders, respond to order inquiries, and provide status updates
  • Assist customers with credit and payment arrangements
  • Guide customers to appropriate self-service channels when applicable
  • Meet individual performance metrics, deadlines, and contribute to team goals
  • Prioritize tasks effectively while managing multiple responsibilities
  • Collaborate in a team environment to achieve shared objectives

Requirements

  • Must reside in Ohio or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities
  • Must be available from 7:00 am – 7:00 pm Monday - Friday
  • Ability to attend 100% of the 13-week training program
  • Ability to work from a secure, private home office with minimal distractions
  • Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload
  • A smartphone is required to install a secure VPN application
  • Must be at least 18 years of age
  • High school diploma or equivalent required
  • Minimum of one (1) year of customer service experience
  • Proficient computer skills, including navigating multiple tabs, windows, and systems
  • Ability to type at least 25 words per minute (WPM)
  • Strong written and verbal communication skills
  • For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages
Benefits
  • $500 sign-on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicebilling inquiriesmeter readingsservice orderscredit arrangementspayment arrangementstyping (25 WPM)high-speed internet (75 Mbps download, 15 Mbps upload)bilingual (English and Spanish)self-service channels
Soft skills
communication skillsteam collaborationtask prioritizationproblem-solvingtime managementattention to detailcustomer supportprofessionalismadaptabilityperformance metrics
Certifications
high school diploma or equivalent