NinjaOne

Customer Success Manager

• Hire, lead, mentor, and develop a team of SLED-focused Customer Success Managers
• Set and maintain KPIs and performance targets aligned to SLED retention, adoption, and expansion goals
• Conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth
• Oversee the management of a portfolio of SLED customers and their supporting channel partners
• Establish and maintain executive-level relationships with key SLED stakeholders and channel partners
• Analyze product usage data, contract structures, funding cycles, and customer feedback to identify trends, opportunities for improvement, and potential risks
• Develop and execute strategic plans to identify and capitalize on renewals, cross-sell, and up-sell opportunities

Manager, Customer Success, SLED

Customer Retention Specialist

• Lead, coach, and develop a global team of Customer Retention Specialists, establishing clear performance expectations and fostering a high-accountability culture
• Own global retention and collections KPIs, including renewal rates, churn metrics, cash collections performance, and DSO targets
• Act as the primary conduit between the Customer Success organization and Billing/Finance, ensuring alignment on invoicing accuracy, contract terms, payment disputes, credits, and policy interpretation
• Translate customer-facing concerns into actionable items for Billing/Finance while providing Customer Success with clear guidance on financial policies, renewal terms, and collections processes
• Partner cross-functionally to resolve complex billing disputes, contract negotiations, renewal objections, or service-related concerns impacting retention and revenue realization
• Standardize and optimize retention and collections processes across regions to ensure operational consistency and scalability
• Oversee global accounts receivable trends (aging reports, regional payment behaviors, at-risk segments) and drive proactive mitigation strategies
• Implement structured, proactive renewal programs including 90+ day outreach cadences, multi-year agreement initiatives, expansion alignment, and churn prevention frameworks
• Collaborate with regional Sales and Customer Success leaders to align on renewal forecasting, account strategy, and revenue retention initiatives
• Provide executive-level reporting and forecasting on renewal performance, churn risk, collections health, cross-functional friction points, and escalation trends
• Lead capacity planning, resource allocation, and global coverage models to ensure balanced portfolio management across time zones

Global Manager, Customer Retention Programs

Administrative Assistant

• Manage complex calendars for Directors, VPs, and Managers across Engineering and Product, prioritizing effectively and resolving conflicts
• Protect leadership time by aligning schedules to key priorities and ensuring focus time is preserved
• Ensure leaders are prepared for meetings with the right context, materials, and timing
• Coordinate end-to-end travel, including flights and accommodations
• Build clear, detailed itineraries and ensure logistics are seamless and well-communicated
• Adjust travel plans as needed to accommodate changing schedules
• Track action items and follow up with stakeholders to keep team and cross-functional workstreams on track
• Support coordination across teams, ensuring alignment and clear communication
• Capture and organize meeting notes, highlighting key takeaways and next steps
• Maintain team documentation and shared resources to support day-to-day operations
• Plan and execute team offsites and small-scale events end to end, including logistics, scheduling, building agendas, and onsite coordination
• Maintain and update operational trackers, dashboards, and team systems
• Identify opportunities to streamline administrative workflows and improve efficiency
• Standardize processes to bring consistency across leaders and teams
• Build familiarity with Engineering and Product workflows to better anticipate needs

Administrative Assistant, Product and Engineering

Accounting Manager

• Overseeing procedures and processes to reduce unpaid debt
• Negotiating extensions or payment plans with customers
• Managing cash balances and investigating & reconciling customer payment issues
• Reviewing customer accounts for collection risk
• Communicating with customers to resolve disputes, manage payment plans, & negotiate payments
• Managing monthly accounting close efforts, including accounts receivable reconciliation
• Developing, implementing, and maintaining desktop procedures for cash and collections activities
• Monitoring and implementing improvements to current methodologies and practices
• Directing and overseeing all collection procedures to ensure compliance with laws and regulations
• Implementing collections software and technology tools
• Assisting in quarterly and year-end audit process

Accounting Manager – Cash, Collections, Revenue

Marketing

• Execute channel marketing programs with EMEA partners, from brief to delivery (email campaigns, digital activities, webinars, co-marketing initiatives, etc.)
• Coordinate joint marketing activities with partners, including events, sponsorships, webinars, and local campaigns
• Manage co-marketing requests and activities (e.g. approval process, tracking activities against budgets, and basic ROI reporting)
• Create and adapt partner-facing assets such as presentations, flyers, landing page briefs, email templates, and social media copy, working with central marketing where needed
• Support lead flow from partner campaigns (list handling, basic lead-routing, and coordination with sales and marketing operations)
• Keep partner content and information up to date in portals, shared folders, and enablement tools
• Help organize and promote partner enablement activities (trainings, updates, launch communications, newsletters)
• Prepare regular activity summaries and simple performance reports to show the impact of partner campaigns and events
• Collaborate closely with sales, field marketing, events, and product marketing to ensure partner activities are aligned with regional priorities
• Other duties as needed

Channel Marketing Manager

Translator

• MTPE translation: Adapt machine pre-translated content to meet marketing, product, and sales-related quality-expectations
• Linguistic Excellence: Conduct research into industry-specific terminology to ensure high-quality translations within a technology-centric SaaS business environment
• Quality Assurance: Own the end-to-end localization process, including SEO optimization, UI/UX review, LQA and adaptation workflows, asset finalization processes, and additional localization best practices, that make us stand out in our target market
• Quality Adaptation: Collaborate closely with internal stakeholders to gather feedback and make necessary adjustments to address market-specific expectations
• Terminology Management: Build and maintain our glossaries and style guides to ensure linguistic consistency
• Localization Best Practices: Utilize your localization knowledge to deliver truly local experiences across the various asset creation workflows and help us become more effective over time.
• Review & Automation: Optimize AI-powered translation output
• Perform other localization-related duties as needed

Localization Specialist, Dutch

Account Executive

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve annual sales goals
• Become a trusted guide on NinjaOne’s products and conduct discovery calls, presentations, and demos with prospects
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja’s product and closing revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

Events

• Own 10-15+ corporate events and conferences, including tradeshows and regional events
• Manage comprehensive event logistics, including scheduling, strategic planning, swag coordination, budget management, onsite team coordination, vendor oversight, and flawless execution
• Actively drive research to identify relevant events, conferences, and tradeshows
• Collaborate with cross-functional teams to manage social media campaigns, email communications, and sales cadences for NinjaOne’s events
• Establish and nurture relationships with key vendor partners
• Drive organizational efficiency by managing multiple events and complex timetables in a fast-paced environment
• Handle up to 30% travel and moderate physical activity during projects