NinjaOne

Enterprise Support Engineer

NinjaOne

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

LinuxMacOSUnix

About the role

  • Diagnose and resolve complex networking issues affecting RMM connectivity
  • Consult with enterprise IT teams to optimize firewall rules, NAT traversal, and proxy configurations
  • Support customers operating within highly regulated, air-gapped, or segmented VLAN environments
  • Utilize tools like Wireshark or tcpdump for packet-level analysis
  • Analyze system logs, telemetry, and monitoring data
  • Support enterprise SLA Management
  • Serve as the final escalation point for critical issues involving Windows, macOS, and Linux endpoints
  • Develop PowerShell or Bash scripts for automation
  • Act as the internal voice for network-related product improvements
  • Lead technical workshops for Tier 1 and 2 teams

Requirements

  • 5+ years of experience managing or supporting enterprise-grade networking
  • comfortable discussing BGP, OSPF, SD-WAN, and SSL/TLS certificate chains
  • 5+ years in Enterprise Technical Support or Systems Administration
  • deep knowledge of Radius, NPS, and identity-driven network access control (NAC)
  • expert proficiency in network diagnostic suites and RMM tools (e.g., ConnectWise, Kaseya, N-able)
  • Bachelor’s degree in Computer Science, Network Engineering, or equivalent industry experience
  • CCNP (Enterprise), JNCIS-ENT, Network+, or equivalent enterprise networking experience required
  • CWNA or specialized Security certifications strongly preferred
  • experience supporting enterprise applications or internal platforms
  • familiarity with ticket-based support workflows
  • familiarity with Unix/Linux command-line environments
  • exposure to application configuration, customization, or administration
  • strong ability to gather and translate business requirements into technical solutions
Benefits
  • medical, dental, and vision insurance
  • 401(k) plan
  • unlimited PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingfirewall rulesNAT traversalproxy configurationsPowerShellBashRadiusNPSnetwork access controlnetwork diagnostics
Soft Skills
consultationproblem-solvingcommunicationleadershiptechnical workshopsrequirement gatheringtranslation of business requirements
Certifications
CCNPJNCIS-ENTNetwork+CWNA