NinjaOne

Federal Solutions Engineer

NinjaOne

full-time

Posted on:

Location Type: Remote

Location: Maryland • Virginia • United States

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Tech Stack

DNSFirewallsITSMLinuxMacOS

About the role

  • Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases
  • Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements
  • Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success
  • Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention
  • Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value
  • Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations
  • Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience
  • Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.)
  • Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador

Requirements

  • 5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space
  • Proficiency with Windows environments (registry, services, performance troubleshooting)
  • Working knowledge of Linux and macOS systems and basic command-line troubleshooting
  • Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections
  • Familiarity with Active Directory, remote access tools, and endpoint deployment methodologies
  • Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management is highly preferred
  • Ability to quickly learn and adapt to new technologies and translate their value to customers
  • Experience using Salesforce, Jira, Highspot, or equivalent systems is required
  • Bachelor's degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred
  • Ability to obtain a security clearance is required
Benefits
  • comprehensive benefits package, which includes medical, dental, and vision insurance
  • 401(k) plan
  • unlimited PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows environmentsLinux systemsmacOS systemsnetworking conceptssecurity conceptsfirewallsVPNDNSendpoint protectionsendpoint lifecycle management
Soft Skills
technical presales experiencecustomer successtechnical translationtroubleshootingcollaborationadaptabilitycommunication
Certifications
Security+MCSECISSP