Adjunct Faculty, Health Services Administration
Strayer University
Freshservice Administrator II
Nightingale Education Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Administer and optimize Freshservice modules, including Incident, Problem, Change, Asset, Service Catalog, Workspaces, and portal.
- Configure workflows, automations, SLAs, and custom fields to align with business processes.
- Provide user support, training, and documentation.
- Integrate Freshservice with other enterprise tools.
- Develop dashboards and reports for KPIs and service metrics.
- Collaborate with stakeholders to improve ITSM processes.
- Ensure platform security, data integrity, and compliance.
- Additional Platform-related duties as requested by Function Leaders in support of the workspaces and requested enhancements.
Requirements
- 3+ years of experience administering Freshservice or similar ITSM platforms.
- Strong understanding of ITIL principles and service management workflows.
- Experience with automation, APIs, and integrations.
- Proficiency in reporting and analytics tools within Freshservice.
- Excellent problem-solving and communication skills.
- Experience in UX/UI principles and Service design.
- Customer-focused mindset and ability to handle multiple projects.
- Freshservice Product Certification (Admin or Expert level).
- ITIL® Foundation Certification.
Benefits
- All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah.
- The College will pay for travel and lodging accommodations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Freshservice administrationITSM platformsautomationAPIsreporting toolsanalytics toolsworkflow configurationSLAscustom fieldsservice metrics
Soft skills
problem-solvingcommunicationcustomer-focused mindsetability to handle multiple projects
Certifications
Freshservice Product CertificationITIL® Foundation Certification
