Nidec Corporation Global

Customer Support

• Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution
• Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand
• Process customer orders/changes according to established department policies and procedures
• Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork
• Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment)
• Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder
• Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.)
• Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections)
• Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation
• Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales

Senior Customer Service Specialist

Director

• Manage teams and projects to implement new products without quality, warranty or safety issues
• Manage New Product APQP & Safe Launch processes to proactively prevent issues
• Drive and implement action plans to improve quality metrics
• Manage projects to reduce Failure Costs of Quality
• Interact with customers and manage teams of functional groups to assure customer satisfaction
• Lead 8D problem solving meetings and implement actions to resolve customer problems
• Champion the business unit Six Sigma process to implement cultural change
• Lead quality projects to implement measurement equipment and quality systems
• Develop presentations and lead quality communications
• Implement Quality Management System to assure compliance to ISO and Nidec Way

Director of Quality

Chief Technology Officer

• Define and own the enterprise R&D and innovation strategy aligned with business objectives
• Establish multi‑year technology and product development roadmaps
• Oversee development of new products, platforms, and technologies
• Ensure disciplined execution of development programs from concept through launch
• Lead governance of the R&D portfolio, including prioritization and resource allocation
• Evaluate technical feasibility, market potential, risk, and ROI of initiatives
• Foster ideation, experimentation, and exploration of emerging technologies
• Collaborate with Engineering, Manufacturing Engineering, Quality, Regulatory, and Operations
• Lead and develop a high‑performing R&D organization
• Build relationships with universities, research institutions, suppliers, and partners
• Serve as a trusted advisor to senior leadership on innovation strategy and technology risk

VP, Chief Innovation Officer

Procurement

• Lead end-to-end global sourcing for logistics services (ocean, air, ground, intermodal, warehousing, and 3PL), including RFx execution, supplier selection, and contract negotiation.
• Develop and execute category strategies that optimize cost, service, and risk while aligning with business and operational needs.
• Build and manage strategic relationships with global carriers and logistics providers, driving performance through structured supplier management processes.
• Monitor freight market trends, capacity, and geopolitical risks to provide actionable insights and proactive sourcing recommendations.
• Ensure compliance with global procurement policies, trade regulations, ESG standards, and contract governance requirements.
• Partner with regional teams, sites, and cross-functional stakeholders to align logistics strategies with demand and network requirements.
• Identify and deliver savings through total cost of ownership analysis, network optimization, and mode selection.
• Support digital transformation initiatives, including TMS optimization and procurement automation.
• Champion sustainability through green logistics and low-carbon sourcing initiatives.

Global Category Manager – Logistics, Transportation

Administration

• Support Regional Sales Managers and Applications Engineers in managing sales priorities and achieving sales goals
• Order entry, billing, customer forecast/planning management
• Monitor and track all shipments to ensure timely delivery and receipt
• Verify shipping documents such as bills of lading, invoices, and packing lists
• Maintain accurate shipment records in the system and generate regular status reports
• Monitoring and timely resolution of overdue invoices
• Setting up new customers in SAP / Salesforce
• Daily and monthly sales reporting

Regional Sales Administrator

• Interface directly with the Inside Sales Manager, Product Manager, Regional Sales Managers, customers and Nidec offshore to resolve issues
• Initiate, track and manage forecasts, orders & sample requests
• Coordinate matters directly involving customers within territory and distribution
• Support Regional Sales Managers and Applications Engineers in managing sales priorities and achieving sales goals
• Order entry, billing, customer forecast/planning management
• Monitor and track all shipments to ensure timely delivery and receipt
• Verify shipping documents such as bills of lading, invoices, and packing lists
• Maintain accurate shipment records in the system and generate regular status reports
• Monitoring and timely resolution of overdue invoices
• Setting up new customers in SAP / Salesforce
• Daily and monthly sales reporting

QA Engineer

• Drive product excellence by leading quality assurance programs, improving processes, and ensuring compliance across production.
• Oversee quality plans, audits, corrective actions, and documentation to maintain high standards and support continuous improvement.
• Lead QA initiatives to meet production, quality, and customer‑service goals.
• Develop and implement quality plans, hazard analyses, and control procedures.
• Manage QA budgets, monitor performance, and drive corrective actions.
• Validate and improve quality processes, specifications, and documentation.
• Conduct audits, resolve quality issues, and collaborate cross‑functionally to support product improvements.
• Prepare quality reports and track trends to prevent recurrence of issues.

Senior Customer Service Specialist

Director of Quality

VP, Chief Innovation Officer

Global Category Manager – Logistics, Transportation

Regional Sales Administrator

Regional Sales Administrator

Customer Support Quality Assurance Manager